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In This Issue:
Luis Soto, who has served for the past two years as director of Central Transport Services, was named director of Environmental Services this spring. Soto now leads both departments.
In this new position, Soto works with staff to strive to improve efficiency and enhance customer service, ensuring that BWH offers a clean, safe environment for staff to work and patients to receive care.
Soto joined BWH in 1981 and has since served in a number of roles in Environmental Services. Before he became director of Central Transport Services in 2009, he was assistant director of Environmental Services and was instrumental in developing and implementing the hospital’s recycling program.
In his two years leading Central Transport, Soto reorganized the department and implemented a new discharge process designed to ensure that patients were picked up by Transport within 20 to 30 minutes of the request for discharge. Then, he worked with Parking and Security to ensure that Valet Services would have the patient’s car outside when the patient arrived in the lobby. This sped up the process and helped earn the hospital its highest mean score yet—85.2—in the discharge category on the Press Ganey Inpatient Satisfaction Survey.