Conflict Resolution
Linda Wilcox
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Friday, October 10, 2008
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12:00 - 2:00 PM
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Carrie Hall Conference Room
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CLICK HERE TO REGISTER
This seminar will explore the benefits of understanding conflict and provide a pragmatic, situational approach to conflict resolution. Employing the Thomas-Kilmann Conflict Mode Instrument (TKI) participants will understand how different conflict-handling modes, or styles, affect interpersonal and group dynamics and learn how to use the appropriate "mode" to achieve positive outcomes for all involved.
The seminar will be presented by Linda Wilcox, Harvard Medical School Ombudsperson. Linda will demonstrate how and when to use the five conflict-handling styles effectively and coach participants to initiate productive dialogue to deal with conflict situations.
The seminar necessitates completion of a brief instrument at the beginning of the session and pre-registration is required.
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