You will notice that each code references a prerequisite. Once you have completed your registration please inform your manager that they will receive multiple requests for only two or three day workshops.
Sign up for classes using PeopleSoft HRMS Employee Self Service system with the appropriate course code. The course code is listed right below each course name. Any questions about the course or how to sign up should be directed to the bwhtraining@partners.org or (617)582-0120. The location of training class is in PeopleSoft HRMS system upon sign up.
BUILDING AN HR FOUNDATION FOR LEADERS
Course Code:
Module 1: BWHHR1
Module 2: BWHHR2
Module 3: BWHHR3
This is a full day course running 3 days each from 8:30AM – 5:00PM
Module 3 fee for materials : $195.00
0.7 IACET CEU Credit Available for each Module
The Human Resource team is dedicated to supporting the mission of BWH by understanding the business and professional needs of those we serve. Recognizing that great patient care begins with great people, the Human Resources team has implemented a variety of "best practices" within the HR professions of recruiting and hiring, developing, and retaining staff, employee relations, and performance management. Building an HR Foundation for Leaders is a 3-day session that includes modules that focus on hiring, developing, and retaining staff. This program provides managers with foundational Human Resources information.
Learning Outcomes:
Module 1:
Fundamentals of Employment Law; Harassment Free Workplace and Civility; HR Policies and Procedures; Documenting Overview
Module 2:
Performance Management; Ending the Employment Relationship; Managing Leaves; Recruitment: Attracting and Acquiring Talent
Module 3:
Behavioral Based Interviewing
Date: Tuesday, August 11, 2009, Wednesday, August 12, 2009 & Thursday, August 13, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Mass Ave 7th Floor
Date: Tuesday, October 20, 2009, Wednesday, October 21, 2009 & Thursday, October 22, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Mass Ave 7th Floor
Date: Tuesday, December 8, 2009, Wednesday, December 9, 2009 & Thursday, December 10, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Mass Ave 7th Floor
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MEDICAL TERMINOLOGY
Course Code: BPD010
This is a 10-week long course
Cost for class and textbooks: $138.95 for BWH employees and $213.95 for Partners employees.
Basic Medical Terminology is 20 hours of instruction in medical language for allied health professionals. Students learn to analyze, decipher, spell and pronounce medical terms. Emphasis is placed on understanding terms in their proper context as they relate to anatomy, physiology and pathology of the human body. No previous background in science or biology is needed.
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NEW MANAGER ORIENTATION
Course Code: BWHNBL
This is a full day course running from 8:30AM – 4:30PM
New Manager Orientation is a 1-day interactive program designed to provide new members of the BWH management team with the tools and information required to achieve success in their position. The program includes discussions focusing on what is expected of leaders at BWH. This full-day orientation also includes presentations from these key areas of the institution: Human Resources, Finance, Capital Purchasing, Materials Management, Compliance, Health Information Services, Information Systems and Center for Clinical Excellence.
Learning Outcomes:
Date: Wednesday July 16, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave, 7th Floor
Date: Tuesday, September 22, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave, 7th Floor
Date: Wednesday, November 18, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave, 7th Floor
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SERVICE EXCELLENCE (Newly Revised)
Course Code: BWHSE
This is a full day course from 8:30AM – 4:30PM
.7 IACET CEU Credit Available
This course examines the importance of customer service in health care and how to turn negative customer interactions into positive experiences. Participants will put themselves in the customer’s shoes and experience how damaging a poor customer experience can be for the organization and the bottom line. They will also examine what triggers poor customer service and how to proactively replace poor customer service with excellence. Participants will clearly understand what patients expect from hospital employees. The course is conducted using a combination of exercises and videos so that adult learners can have a solid understanding of how to implement best practices.
Learning Outcomes:
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Describe ways in which individual acts of Service Excellence connect to the goals and mission of the organization
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Identify consequences of poor customer service behaviors
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Demonstrate appropriate service excellence behaviors
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Apply learned solutions for difficult service related situations
Date: July 14th
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave
Date: August 4th
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave
Date: Wednesday, September 9, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave
Date: Tuesday, October 27, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave
Date: Thursday, December 3, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave
Date: Tuesday, December 15, 2009
Time: 3:00pm to 7:00pm
Location: Carrie Hall, 15 Francis Street
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SPANISH FOR HEALTHCARE PROVIDERS
Course Code:
Beginners: BPD011
Intermediate: BPD014
Advance: BPD013
This is a semester long course held from 5:30PM – 7:30PM
Cost for class and textbooks: $140 for BWH employees and $215 for Partners employees.
Note: Please, send an email to BWHTraining@partners.org in order to request the assessment information. Upon completion of the assessment, registration for this class is through PeopleSoft Self-Service using the course code that will be sent to your email. Phone registration is not available for this class.
The goal of this program is to train and prepare the non-Spanish Health Care Professional in practical Spanish to better interact with Spanish-speaking patients in hospital admission settings and other areas of the Hospital. This course is offered to beginners and intermediate Spanish level students.
STRATEGIC LEADERSHIP FOR INNOVATION AND CHANGE
Course Code: BWHLIC
This is a full day course running from 8:30AM – 4:30PM
.7 IACET CEU Credit Available
Let's face it, our ability to be successful today and in the future depends on how well we innovate and adapt to change. In this unique, interactive workshop, participants will discuss and explore ways to lead BWH towards a future filled with promise and continued growth. The day is comprised of 5 sections, including: Leading with Integrity, Strategic Thinking, Initiating Action, Fostering Innovation, and Leading During Times of Change. Most sections will be lead by a BWH senior leader. Workshop faculty includes: Kate Walsh, Executive VP and Chief Operating Officer, Robert Goldszer, MD, MBA, Associate Chief Medical Officer, Sharon Vitti, MS, VP of Clinical Services, Elizabeth Glaser, MBA, VP of Clinical Services, Sanjay Pathak, MBA, MPA, VP of Surgical Services and Imaging and staff from the Organizational Development & Learning department. In order to successfully complete this workshop and earn credit participants must attend all portions of the training and complete all related activities.
This course is offered to all BWH employees that are part of the management team (supervisors, managers, directors and all other leaders).
Learning Outcomes:
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Recognize the link between leadership and integrity and identify common ethical pitfalls in the workplace
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Identify benefits of achieving high performance, and align recognition efforts with these factors
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Demonstrate actions that result in more engaged and motivated employees
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Assess the climate for innovation in your work area and identify specific actions to improve where needed
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Use the SWOT model to explore personal strengths, weaknesses, opportunities and threats
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Utilize a series of steps to enhance strategic thinking capabilities
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Recognize and plan for the predictable stages of change
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Employ the 4-C’s model to improve communication & productivity during times of change
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Formulate new ideas for no-coast and low-cost recognition and celebration
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