BWH Management Development:
Please note when enrolling for a 2 or 3 day workshop, you must register for each day separately. You will notice that each code references a prerequisite. Once you have completed your registration please inform your manager that they will receive multiple requests for only two or three day workshops.
Behavioral Based Interviewing
Blending of Leadership and Management
Building a Diverse, Inclusive Workforce
Building an HR Foundation for Leaders
Nuts and Bolts of Leading at BW
Strategic Leadership for Innovation and Change
Sign up for classes using PeopleSoft with the appropriate course code. Any questions about the course or how to
sign up should be directed to the bwhtraining@partners.org or (617) 582-0120. Location of Courses is in PeopleSoft upon sign up.
Behavioral Based Interviewing
Course Code: BWHBBI
Behavioral interviewing is a structured, goal-oriented interview process that helps you better evaluate applicants and improve the match between people and jobs. You will learn:
- How to select skills definitions that reflect essential job functions,
- Develop job-related questions,
- Gain job-related behavioral examples,
- Draw out both positive and contrary information from candidates,
- Use "Rating Anchors" to rate a candidate’s skills,
- Adapt Behavioral Interviewing to your particular needs,
- Conduct a behavior-based interview
Date: Tuesday, January 6, 2009
Time: 8:30am-4:30pm
Facilitator: Talent Selection(Vendor)
Location: Crosstown Room 714 A/B
Date: Thursday March 26, 2009
Time: 8:30am-4:30pm
Facilatator: Latsamy Visetsin
Location: Crosstown Room 714 A/B
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Blending of Leadership and Management
Course Codes
Module 1: BWHLM1
Module 2: BWHLM2
Module 3: BWHLM3
Managing human capital is of utmost importance in any work environment. In order to effectively oversee a team of people, there must be a union between leadership and management. This session will focus on managing, leading, and motivating people. This session will also focus on how to effectively stay organized and prioritize various responsibilities. It is designed to provide leaders with simple skills, tools and ideas on how to manage performance and behavior of individuals and will provide strategies for meeting the challenges of leaders.
Module 1: Building a Team. The most important thing for the hospital to have is great service. The second most important thing is to have a great team culture. A positive team culture motivates people to excel and is the foundation of great customer service. In this first of 3 modules, team building ideas and techniques will be shared with leaders that will promote teamwork and productivity among the staff. Specific topics covered include managing team conflict, managing workplace negativity and effective team building.
Module 2: Leading a Team.Leading a team is a skill that requires both patience and knowledge of sound management practices. As a leader, it is far more effective to have a team that manages themselves and is empowered to act so that you spend less time managing and more time leading the department. This session will cover topics including: how to coach, empower, deliver feedback, and set performance goals.
Module 3: Planning and Managing.With so many competing priorities in today's fast paced healthcare environment it easy to become mired in the everyday tasks and lose sight of the big picture. How do you plan effectively so that the actions you take have the most impact on meeting your strategic goals? This session will lead you through the process of setting priorities and goals so that you can be more effective at reaching long-term departmental goals. Topics covered will include planning and managing your time, creating priorities and making strategic business decisions.
This course is offered to the BWH management team (supervisors, managers, directors and all other leaders).
Module 1: TBD
Module 2: TBD
Module 3: TBD
Time: 3 days / 8:30am - 4:30pm
Facilitators: OD&L Team
Location: Crosstown (801 Mass. Ave) Room 714 A/B
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Building a Diverse, Inclusive Workforce
Course Code:BWHBIW
Today's workplace is more culturally-diverse, more racially-diverse, more gender-diverse and more values-diverse than at any other time in our history. As members of our workforce come together across differences in values, backgrounds, and workplace expectations healthcare employees and managers at all levels are asking: How can we leverage our enormous diversity to build productive high performing work teams for the future? How can we develop our individual skills in valuing and managing differences as we work together to serve our diverse patient population? This seminar will combine experiential exercises and lectures to outline the latest thinking in diversity education, and group dialogue to explore how these developments are shaping the way we work together to reinvent our workplaces and leverage diversity for the future. Participants will:
- Understand the challenges and opportunities of working with diverse employees and serving diverse patients.
- Learn the key attributes of an inclusive work team and how to facilitate inclusion
- Explore the many dimensions of diversity and appreciate how these serve as filters and shape our behaviors and expectations of each other.
- Appreciate how our own preferences, values, and backgrounds can help or hinder our effectiveness in communicating and working across generational differences.
- Examine personal biases and learn techniques for managing these when dealing with others.
Identify interpersonal and supervisory diversity issues and learn problem-solving skills for addressing these dilemmas.
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Building an HR Foundation for Leaders
Course Codes
Module 1: BWHHR1
Module 2: BWHHR2
Module 3: BWHHR3
The Human Resource team is dedicated to supporting the mission of BWH by understanding the business and professional needs of those we serve. Recognizing that great patient care begins with great people, the Human Resources team has implemented a variety of "best practices" within the HR professions of recruiting and hiring, developing, and retaining staff, employee relations, and performance management. Building an HR Foundation for Leaders is a 3-day session that includes modules that focus on hiring, developing, and retaining staff. This program provides managers with foundational Human Resources information. The sessions include the following:
Module 1: Fundamentals of Employment Law; Harassment Free Workplace and Civility; HR Policies and Procedures; Documenting Overview
Module 2: Performance Management; Ending the Employment Relationship; Managing Leaves; Recruitment: Attracting and Acquiring Talent
Module 3: Behavioral Based Interviewing
This course is offered to the BWH management team (supervisors, managers, directors and all other leaders who is responsible for writing and giving performance appraisals to their employees).
Session 7
Module 1: Tuesday February 10, 2009
Module 2: Wednesday February 11, 2009
Module 3: Thursday February 12, 2009
Time: 3 days / 8am - 5pm
Facilitators: Employee Relations, OD&L Consultants, Recruitment and the Office of the General Counsel
Location: Crosstown (801 Mass Ave.) Room 714 A/B
Fee:$195 (for Module 3)
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Nuts and Bolts of Leading at BWH
Course Code: BWHNBL
Nuts and Bolts of Leading at BWH is a 1-day interactive program designed to provide new members of the BWH management team with the tools and information required to achieve success in their position. The program includes discussions focusing on what is expected of leaders at BWH. This full-day orientation also includes presentations from these key areas of the institution: Human Resources, Finance, Capital Purchasing, Materials Management, Compliance, Health Information Services, Information Systems and Center for Clinical Excellence.
This course is offered to the BWH management team (supervisors, managers, directors and all other leaders).
Date: Thursday January 29, 2009
Time: 8:30am-4:30pm
Facilitator: CarrieAnne St Amand
Location: Crosstown, Room 714A/B
Date: Thursday March 19, 2009
Time: 8:30am-4:30pm
Facilitator: Latsamy Visetin
Location: Crosstown, Room 714 A/B
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Strategic Leadership for Innovation and Change
Course Code: BWHLIC
Let's face it, our ability to be successful today and in the future depends on how well we innovate and adapt to change. In this unique, interactive workshop, participants will discuss and explore ways to lead BWH towards a future filled with promise and continued growth. The day is comprised of 5 sections, including: Leading with Integrity, Strategic Thinking, Initiating Action, Fostering Innovation, and Leading During Times of Change. Most sections will be lead by a BWH senior leader. Workshop faculty includes: Kate Walsh, Executive VP and Chief Operating Officer, Robert Goldszer, MD, MBA, Associate Chief Medical Officer, Sharon Vitti, MS, VP of Clinical Services, Elizabeth Glaser, MBA, VP of Clinical Services, Sanjay Pathak, MBA, MPA, VP of Surgical Services and Imaging and staff from the Organizational Development & Learning department. In order to successfully complete this workshop and earn credit participants must attend all portions of the training and complete all related activities.
This course is offered to all BWH employees that are part of the management team (supervisors, managers, directors and all other leaders).
Learning Outcomes:
This workshop will enable you to:
- Recognize the link between leadership and integrity and identify common ethical pitfalls in the workplace
- Identify benefits of achieving high performance, and align recognition efforts with these factors
- Demonstrate actions that result in more engaged and motivated employees
- Assess the climate for innovation in your work area and identify specific actions to improve where needed
- Use the SWOT model to explore personal strengths, weaknesses, opportunities and threats
- Utilize a series of steps to enhance strategic thinking capabilities
- Recognize and plan for the predictable stages of change
- Employ the 4-C’s model to improve communication & productivity during times of change
- Formulate new ideas for no-coast and low-cost recognition and celebration
Credits: CEUs .6
Date: Thursday November 13, 2008
Time: 8:30am-4:30pm
Facilitator: Latsamy Visetsin
Location: One Brigham Circle Room 4002 B
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