You will notice that each code references a prerequisite. Once you have completed your registration please inform your manager that they will receive multiple requests for only two or three day workshops.
Sign up for classes using PeopleSoft HRMS Employee Self Service system with the appropriate course code. The course code is listed right below each course name. Any questions about the course or how to sign up should be directed to the bwhtraining@partners.org or (617)582-0120. The location of training class is in PeopleSoft HRMS system upon sign up.
BUILDING AN HR FOUNDATION FOR LEADERS
Course Code:
Module 1: BWHHR1
Module 2: BWHHR2
Module 3: BWHHR3
This is a full day course running 3 days: Days 1 & 2: 8:00AM-5:00PM, and Day 3: 8:00AM-4:00PM
Module 3 fee for materials : $195.00
0.7 IACET CEU Credit Available for each Module
The Human Resource team is dedicated to supporting the mission of BWH by understanding the business and professional needs of those we serve. Recognizing that great patient care begins with great people, the Human Resources team has implemented a variety of "best practices" within the HR professions of recruiting and hiring, developing, and retaining staff, employee relations, and performance management. Building an HR Foundation for Leaders is a 3-day session that includes modules that focus on hiring, developing, and retaining staff. This program provides managers with foundational Human Resources information. Learning Outcomes:
Module 1:
Fundamentals of Employment Law; Harassment Free Workplace and Civility; HR Policies and Procedures; Documenting Overview
Module 2:
Performance Management; Ending the Employment Relationship; Managing Leaves; Recruitment: Attracting and Acquiring Talent
Module 3:
Behavioral Based Interviewing
Date: 3 consecutive Fridays, October 2nd, 9th and 16th
Time: Days 1 & 2: 8:00AM-5:00PM, and Day 3: 8:00AM-4:00PM
Location: One Brigham Circle, Room 4002-H
Date: Wednesday, December 2nd, 2009, Thursday, December 3rd, 2009 & Wednesday, December 9th, 2009
Time: Days 1 & 2: 8:00AM-5:00PM, and Day 3: 8:00AM-4:00PM
Location: Crosstown Center, 801 Mass Ave 7th Floor
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MEDICAL TERMINOLOGY
Course Code: BPD010
This is a 10-week long course
Cost for class and textbooks: $138.95 for BWH employees and $213.95 for Partners employees.
Basic Medical Terminology is 20 hours of instruction in medical language for allied health professionals. Students learn to analyze, decipher, spell and pronounce medical terms. Emphasis is placed on understanding terms in their proper context as they relate to anatomy, physiology and pathology of the human body. No previous background in science or biology is needed.
Date: Monday, September 21, 2009 - Monday, November 23, 2009
Time: 5:30PM – 7:30PM
Location: Center for Nursing Excellence (CNE) room BC-404-C. The CNE is located at One Brigham Circle, 1620 Tremont St. Boston, MA 02115
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NEW MANAGER ORIENTATION
Course Code: BWHNBL
This is a full day course running from 8:30AM – 4:30PM
New Manager Orientation is a 1-day interactive program designed to provide new members of the BWH management team with the tools and information required to achieve success in their position. The program includes discussions focusing on what is expected of leaders at BWH. This full-day orientation also includes presentations from these key areas of the institution: Human Resources, Finance, Capital Purchasing, Materials Management, Compliance, Health Information Services, Information Systems and Center for Clinical Excellence.
Learning Outcomes:
Date: Tuesday, September 22, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave, 7th Floor
Date: Wednesday, November 18, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave, 7th Floor
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EVERYDAY EXCELLENCE (Newly Revised)
Course Code: BWHSE
This is a full day course from 8:30AM – 4:30PM
.7 IACET CEU Credit Available
This course examines the importance of customer service in health care and how to turn negative customer interactions into positive experiences. Participants will put themselves in the customer’s shoes and experience how damaging a poor customer experience can be for the organization and the bottom line. They will also examine what triggers poor customer service and how to proactively replace poor customer service with excellence. Participants will clearly understand what patients expect from hospital employees. The course is conducted using a combination of exercises and videos so that adult learners can have a solid understanding of how to implement best practices.
Learning Outcomes:
Describe ways in which individual acts of Service Excellence connect to the goals and mission of the organization
Identify consequences of poor customer service behaviors
Demonstrate appropriate service excellence behaviors
Apply learned solutions for difficult service related situations
Date: Tuesday, October 22, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave
Date: Thursday, December 10, 2009
Time: 8:30am to 4:30pm
Location: Crosstown Center, 801 Massachusetts Ave
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SPANISH FOR HEALTHCARE PROVIDERS
Course Code:
Beginners: BPD011
Intermediate: BPD014
Advance: BPD013
This is a semester long course held from 5:30PM – 7:30PM
Cost for class and textbooks: $140 for BWH employees and $215 for Partners employees.
Note: Please, send an email to BWHTraining@partners.org in order to request the assessment information. Upon completion of the assessment, registration for this class is through PeopleSoft Self-Service using the course code that will be sent to your email. Phone registration is not available for this class.
The goal of this program is to train and prepare the non-Spanish Health Care Professional in practical Spanish to better interact with Spanish-speaking patients in hospital admission settings and other areas of the Hospital. This course is offered to beginners and intermediate Spanish level students.
Course Code: BPD011 Please note that for Beginners Spanish, no language assessment is required.
This is a 12 week long course beginning on September 15th from 5:30PM-7:30PM
Cost for class and textbooks: $140 for BWH employees and $215 for Partners employees.
Learning Outcomes:
Upon completion of the course, participants will be able to use Spanish to:
Gather basic information and patient history
Engage in office etiquette and protocols
Register patient, assist and interact with patient’s family
Help patients with their needs while admitted in the hospital
Give discharge information and follow-up instructions
Identify cultural Hispanic beliefs in the medical system.
Date: Tuesday, September 15, 2009 - Tuesday, December 1, 2009
Time: 5:30PM – 7:30PM
Location: OBC room 4 BC-4004-F and on October 6th in room BC-4004-E
Course Code: BPD014
Please note that for Intermediate Spanish a language assessment must be completed before enrollment. In order to begin this process please email BWHTraining@partners.org. Upon successful completion of the assessment, registration occurs via PeopleSoft Self-Service.
This is a 12 week long course beginning on September 17th from 5:30PM-7:30PM
Cost for class and textbooks: $140 for BWH employees and $215 for Partners employees.
Date: Tuesday, September 15, 2009 - Tuesday, December 1, 2009
Time: 5:30PM – 7:30PM
Location: Medical Records Conference Room
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