Patient and Family
Perspective to be Featured at Grand Rounds
Stan Ashley, MD, and Jackie Somerville, PhD, RN.
You may see some different faces at your department or
division's grand rounds this year.
As part of BWH's commitment to patient and family centered
care, at least one grand rounds presentation for each division and department will
be delivered by a patient or family member who provides their perspective on
their care at BWH.
This new initiative was led by Maureen Fagan, DNP-MHA,
executive director of the Center for Patients and Families, in partnership with
Senior Vice President of Patient Care Services and Chief Nursing Officer Jackie
Somerville, PhD, RN, and Chief Medical Officer Stan Ashley, MD.
"The voices of patients and their family members are critical
to our mission," said Somerville.
Departments and divisions are working with Fagan to plan the
presentations. Each presentation will be specific to its audience, offering
care providers and administrators an opportunity to see how patients view their
experience with that department or division.
"As care providers,
we all can lose sight of the patient's perspective because we're so busy in
doing all of the things we need to do to care for their medical needs," said
Chief Medical Officer Stan Ashley, MD. "To have their participation and their
perspective front and center at rounds can be eye-opening."
Patients and families are increasingly partnering with BWH
to help improve care for future patients by sharing reflections on their own
experiences. Currently, 14 areas in the hospital have at least one patient or
family member working side-by-side with staff in various capacities, including
through advisory councils. Through
this partnership, they are helping to improve the patient and family experience
and carry out BWH's philosophy of providing the highest quality patient- and
"Their input into new facilities, programs and policies
offers a richness that only they can bring," Somerville said. "And this is only
going to increase going forward - with population management, it will be even
more imperative than it already is to involve them."
Ashley noted that the patient perspective has already played
a significant role in the Partners' Care Redesign team focused on colon cancer.
"One of the things we focused on is ensuring that we understand what it's like
to be a patient coming to the hospital for treatment of colon cancer," he said.
"We've put together some information so that we can talk with them up front
about some of their concerns and help them understand what to expect when they
undergo a procedure and receive care."
Departments and units interested in working with a patient
in an advisory role should seek a patient who wants to help things improve.
"Patients and family members who are willing to think about how to improve a
process and give us their advice can really strengthen our work," Somerville
Contact Maureen Fagan in the Center for Patients and
Families at firstname.lastname@example.org for
more information on partnering with patients and families.