Patient Gateway

• Reach your doctor's office -- online
• Stop using the phone for routine requests
• Request appointments or refills to medications
• Ask questions
• Set appointment reminders
• Get accurate information about your health concerns

Patient Gateway is ideal for routine communications and notifies your regular email account when a new message arrives. It is free to registered patients, however, not for emergency or time urgent matters.

Take advantage of Patient Gateway:

• Password protected, secure access to your medical information
• All day, every day availability -- no waiting on hold, ever
• Speedy connectivity and ease of use (Patient Gateway now runs on PC and Macintosh computers using Internet Explorer, Firefox, and Safari browsers.)
• Prefilled forms that streamline your requests for service
• Our clinician-approved HealthWise Knowledgebase, providing the latest health information in clear, everyday language.

Things you should know about using Patient Gateway messaging:

• Your messages will be responded to during regular office hours. All requests are processed within 2 business days
• Use email for routine problems or questions
• Do not use email if you are having a medical emergency
• Do not use email if you need a reply in a very short amount of time
• Just like a phone call, your email message will be reviewed by office staff first and then sent to a doctor or nurse
• Your doctor or nurse may put copies of your email messages in your medical record
• For security and privacy reasons, you will be mailed a password, so sign up now so you will be ready to use it
• Once enrolled some email systems may block notification messages sent from patientgateway@partners.org. To ensure that your email service provider recognizes and accepts messages from Patient Gateway, enter our originating email address: patientgateway@partners.org into your email address book.

START NOW!

Visit Patient Gateway to set up an account today by simply clicking ENROLL ONLINE or contact our office at 617-525-6500 to be set up in 3 minutes!
You can use your computer from home or work to find out more. Your privacy is protected - visit the Privacy Policy and Terms of Use on the Patient Gateway homepage to learn more.

We invite you to join today.
All Patient Gateway services are FREE.