Please note: The contact list below is for journalists and news media only. For patient care and all other inquiries, please contact BWH by email at bwhteleservices@partners.org or by phone at 617-732-5500 (or 617-732-6458 TTY/TTD); or use one of our online forms to request an appointment or find an affiliated doctor.
Main Public Affairs Number
617-534-1600
Members of the media who require assistance after hours, on the weekends or holidays should contact Public Affairs through the hospital's 24-hour paging service at (617) 732-6660 and ask for the media relations person on call.
Media Relations Policy
To effectively facilitate the requests of media reporting on news and events at BWH, the Department of Public Affairs has established the following guidelines for reporters requesting information or interviews:
- Media must arrange all interviews and photo shoots with BWH staff or patients in advance through the Department of Public Affairs.
- To ensure confidentiality, privacy, and appropriate sensitivity to patients and families, reporters, film crews, and photographers must always be accompanied by a Public Affairs staff person while on the BWH campus.
- Unless otherwise instructed by a member of the Department of Public Affairs, members of the media will be provided complimentary parking at the 15 Francis Street entrance. Hospital security will remove unauthorized media and/or vehicles from the facility as necessary.
- Media will be met by a Public Affairs staff in the lobby of the same entrance and escorted to the appropriate location in the hospital.
- No patient information other than a one-word condition description is made available to the media. No information will be released on patients who are not identified by name by the media.
- Patients who agree to be interviewed or filmed at the hospital must provide prior verbal or written consent to Public Affairs.
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