Brigham and Women’s Hospital is committed to providing patients and their families with the best care experience possible. We recognize that this involves going beyond providing the highest quality medical care and outcomes.
That’s why we ask our patients to tell us about their total care experience – from the attentiveness of our nursing and physician staff to the cleanliness of the rooms – and then we use that feedback to continuously improve every aspect of our care.
The patient and family satisfaction scores at Brigham and Women’s Hospital are consistently well above state and national averages, but we’re not satisfied with simply being better than average. We continue to identify opportunities for improving the patient and family experience.
With input and guidance from more than 300 staff members and physicians, we have:
Created an overarching Patient and Family-Centered Care Advisory Group committed to identifying opportunities for improving the patient and family experience at BWH
Ensured that patient and family advisors have been included as members of key hospital committees and focus groups
Developed a local advisory group, NICU Parent Advisory, and are working on creating other local groups
Developed a “Connecting with Care” training program to prepare staff for increased family presence and involvement