How are we doing?
We have seen a steady increase in both our average score and our ranking among large academic medical centers. This trend is the result of listening to our patients' needs and making improvements on a continual basis.
What are we doing to improve?
The Ambulatory Council at Brigham and Women’s Hospital has overseen the development of a comprehensive strategic plan for ambulatory services. Council membership is composed of clinical and administrative leaders and consumers from a variety of disciplines within ambulatory services.
The Council has primarily focused on improving the patient experience, specifically by reviewing our overall patient satisfaction survey results, setting goals, and creating initiatives that focus on our opportunities for improvement: physical environment, comfort, and communication.
Along with the goals and initiatives set forth by the Council, each department sets its own practice-specific goals and initiatives after reviewing its survey results.