Yes, knowing that COVID-19 is with us for the foreseeable future, all patients and visitors are screened for symptoms of respiratory illness before they can enter our facilities. We ask patients and visitors to use our Mass General Brigham Prescreen app at prescreen.massgeneralbrigham.org before their arrival. The app is available in English and Spanish. It walks users through a series of questions to screen for symptoms of illness. Screening questions must be answered on the day of your appointment or visit. Learn how to use the app before your visit.
After answering the screening questions, patients and visitors will receive a digital pass on their phone that provides faster entry to our facilities. Patients who may have completed a phone screening prior to their visit still need to answer questions on the prescreen app before entry.
For patients and visitors who need help in other languages, staff are available to assist at our entrances.
Patients and visitors are asked to enter through the 75 Francis St. or 45 Francis St. entrances at this time. If you need directions to your destination within the hospital, use our Maps app to plan your route.
Refer to our page about COVID-19 for risk factors, symptoms and other information.
If you are an established Mass General Brigham patient with a primary care provider, we recommend you contact your provider’s office by phone or via Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you may have been exposed.
If you are an established Mass General Brigham patient and do not have a primary care provider — or are unable to reach them — there are other resources available to you:
The health and safety of our patients, families and staff is our top priority. As we prepare to welcome more patients back to our hospital and outpatient facilities, we are taking a comprehensive approach to prevent the spread of infectious diseases. We know that COVID-19 will be with us for the foreseeable future, so we’ve implemented the following measures to provide the safest possible environment:
The hospital is committed to ensuring that we have appropriate staff to care for every patient. The majority of staff who are working remotely are in administrative support roles.
Our specially trained and certified staff thoroughly cleans our facilities around the clock. This involves using methods recommended by the CDC for disinfecting patient care areas and all common areas, including hallways, waiting rooms, restrooms, elevators and dining areas.
Our Infection Control leaders have advised that being in close proximity to others for brief periods of time is acceptable when everyone is wearing masks. In our elevators, floor stickers indicate where occupants should stand to maintain at least two feet of spacing between all occupants.
Yes, wheelchairs are always cleaned between patients.
While there were shortages of some items of PPE throughout the pandemic, all of our care sites currently have adequate supply of all necessary PPE.
In light of new data about how COVID-19 spreads, along with evidence of widespread COVID-19 illness in communities across the country, CDC recommends that people wear a cloth face covering to cover their nose and mouth in the community setting.
Please note, effective Monday April 6, all patients and visitors in any clinical setting at Brigham and Women’s Hospital will be supplied with a procedural or surgical mask which must be worn as part of our continued efforts to protect our health care workers and patients.
For more information about face masks, see “How To Protect Yourself” on the CDC’s FAQ webpage.
We ask you to help us keep our community safe by:
Virtual visits are one-on-one video or phone appointments with your health care provider. These visits allow you to get medical care and guidance from the comfort of your own home.
Patients may schedule a range of appointments, from follow-up visits to first-time consultations about a procedure or surgery. Specialists available for virtual visits may include doctors, physician assistants, nurse practitioners and others. Learn more about virtual visits.
While asymptomatic health care providers may be COVID-positive, all staff must attest that they are symptom-free before coming to the hospital at the start of each shift. If a health care provider tests positive for COVID-19, the Brigham activates an intensive tracing process to determine patients and staff members with whom that provider has interacted with during the timeframe when the provider was infectious. Leveraging information from our electronic health record, we will determine who the provider has interacted with and for how long.
If a healthcare provider tests positive for COVID-19, a member of our quality and safety team contacts the patients that may have been exposed to infection. Exposure is defined as 10 or more cumulative minutes of face-to-face contact without a mask, within 6 feet with a confirmed COVID-19 case starting from two calendar days prior to symptom onset.
Our patient access team will determine if a private room is required, and all patients are thoroughly screened before being assigned to a shared room.
COVID patients are cared for in a combination of dedicated COVID units as well as in other specialized units when needed for patient care. All COVID rooms are clearly marked and operated in accordance with strict infection control guidelines to protect staff and other patients.
The number of inpatients changes daily.
Brigham and Women’s Hospital is a patient- and family-focused environment. We appreciate the need of our patients to have visitors and the need of family and friends to provide support to their loved one while in the hospital.
In alignment with the Commonwealth of Massachusetts’s phase 2 recovery guidance, we are updating our visitor policy effective June 10, 2020. Learn more about our current visitor policy.
Our patient transport staff are here to help you navigate the hospital. We can help you arrange for assistance during your visit.
Our surgical waiting area has been modified to ensure we meet physical distancing guidelines of at least 6 feet of space between patients.
Yes. Waiting rooms and other common spaces have been modified to encourage physical distancing.
Our specially trained and certified staff thoroughly cleans our Operating Room facilities around the clock. This involves using methods recommended by the CDC for disinfection.
Your care team will develop your discharge plan based on your health condition following surgery to ensure you have the best possible recovery.
Yes. Our valet team has implemented the following safety measures:
Yes. We have worked with Mass General Brigham (MGB), the Medical Academic and Scientific Community Organization (MASCO) and other Longwood Medical and Academic Area (LMA) institutes to ensure shuttles are as safe as possible. These efforts include:
To enable physical distancing, MASCO shuttles will be running at 50 percent capacity, with one rider per two-seat row. When a vehicle reaches capacity, shuttle drivers will inform riders that they must wait for the next shuttle.
MGB shuttles will operate at 75 percent capacity with one passenger per seat and no standing passengers. MGB transportation staff will enforce correct and consistent use of face masks and deny entry to individuals who do not comply.
Both MGB and MASCO have added shuttles at peak times to high volume routes. School buses have been secured to provide additional capacity for the three busiest routes: Crosstown, Chestnut Hill and Faulkner.
Your contribution will aid our efforts on every front as we work together to defeat COVID-19, care for our patients and families in their hours of greatest need, and emerge stronger than ever.Give Now