skip to Cookie NoticeSkip to contents

Your health and safety remain our top priority: Learn about our Safe Care Commitment | Use our Prescreen app before arrival for faster entry | Read the COVID-19 Vaccine FAQs

Header Skipped.

COVID FAQ: For Patients and Visitors

Patient and Visitor Screening

Are patients and visitors screened for symptoms of illness before entry to Brigham facilities?

Yes, knowing that COVID-19 is with us for the foreseeable future, all patients and visitors are screened for symptoms of respiratory illness before they can enter our facilities. We ask patients and visitors to use our Mass General Brigham Prescreen app at before their arrival. The app is available in English and Spanish. It walks users through a series of questions to screen for symptoms of illness. Screening questions must be answered on the day of your appointment or visit. Learn how to use the app before your visit.

After answering the screening questions, patients and visitors will receive a digital pass on their phone that provides faster entry to our facilities. Patients who may have completed a phone screening prior to their visit still need to answer questions on the prescreen app before entry.

For patients and visitors who need help in other languages, staff are available to assist at our entrances.

Which entrance do I use?

Patients and visitors are asked to enter through the 75 Francis St. or 45 Francis St. entrances at this time. If you need directions to your destination within the hospital, use our Maps app to plan your route.


I think I might have COVID-19, should I get tested?

If you have symptoms or have been in close contact with someone who has COVID-19, testing is an important way to protect your family, friends and community. Learn more about COVID-19 testing at Mass General Brigham.


What is the Brigham doing to keep patients, their families and staff safe?

The health and safety of our patients, families and staff is our top priority. As we prepare to welcome more patients back to our hospital and outpatient facilities, we are taking a comprehensive approach to prevent the spread of infectious diseases. We know that COVID-19 will be with us for the foreseeable future, so we've implemented the following measures to provide the safest possible environment:

  • Performing rigorous, around-the-clock cleaning for all areas, with additional emphasis on patient care areas
  • Screening all patients, visitors and staff for respiratory illness at entrances
  • Requiring all patients, visitors and staff to wear masks to help prevent spread of infection
  • Enforcing physical distancing in our buildings and encouraging everyone to practice good hand hygiene

Learn more about our Safe Care Commitment.

What cleaning techniques are being used to prevent spread of infection?

Our specially trained and certified staff thoroughly cleans our facilities around the clock. This involves using methods recommended by the CDC for disinfecting patient care areas and all common areas, including hallways, waiting rooms, restrooms, elevators and dining areas.

Is it safe to take elevator rides with other people?

Our Infection Control leaders have advised that being in close proximity to others for brief periods of time is acceptable when everyone is wearing masks. In our elevators, floor stickers indicate where occupants should stand to maintain at least two feet of spacing between all occupants.

Are wheelchairs being cleaned between use?

Yes, wheelchairs are always cleaned between patients.

Is there a lack of personal protective equipment (PPE) at the hospital?

While there were shortages of some items of PPE throughout the pandemic, all of our care sites currently have adequate supply of all necessary PPE.

Should I wear a face mask?

As part of our continued efforts to protect our health care workers, our patients, and the community, facility-issued face masks are required at Brigham and Women’s Hospital and in all other Mass General Brigham locations, including in inpatient areas, emergency departments, outpatient settings, and peri-procedural areas. View the full policy in multiple languages.

How can I help keep the Brigham community safe?

We ask you to help us keep our community safe by:

  • Calling us before you visit if you have symptoms of respiratory illness.
  • Checking in for your appointment via phone or Patient Gateway.
  • Always leaving 6 feet between yourself and others.
  • Wearing a mask at all times during your visit.
  • Practicing good hand hygiene.
  • Alerting a Brigham staff member if you have any safety questions or concerns.

Virtual Visits

What if I cannot/will not come to the hospital/clinic?

Virtual visits are one-on-one video or phone appointments with your health care provider. These visits allow you to get medical care and guidance from the comfort of your own home.

Patients may schedule a range of appointments, from follow-up visits to first-time consultations about a procedure or surgery. Specialists available for virtual visits may include doctors, physician assistants, nurse practitioners and others. Learn more about virtual visits.

COVID-19 Exposure

How do I know if my health care provider has been exposed to COVID-19?

While asymptomatic health care providers may be COVID-positive, all staff must attest that they are symptom-free before coming to the hospital at the start of each shift. If a health care provider tests positive for COVID-19, the Brigham activates an intensive tracing process to determine patients and staff members with whom that provider has interacted with during the timeframe when the provider was infectious. Leveraging information from our electronic health record, we will determine who the provider has interacted with and for how long.

If a healthcare provider tests positive for COVID-19, a member of our quality and safety team contacts the patients that may have been exposed to infection. Exposure is defined as 10 or more cumulative minutes of face-to-face contact without a mask, within 6 feet with a confirmed COVID-19 case starting from two calendar days prior to symptom onset.

Will my hospital room be private to limit my exposure to the virus?

Our patient access team will determine if a private room is required, and all patients are thoroughly screened before being assigned to a shared room.

Where are COVID patients in the hospital?

COVID patients are cared for in a combination of dedicated COVID units as well as in other specialized units when needed for patient care. All COVID rooms are clearly marked and operated in accordance with strict infection control guidelines to protect staff and other patients.

How many COVID patients are in the hospital right now?

The number of inpatients changes daily.

Visitor Policy

What is the current visitor policy?

Brigham and Women’s Hospital is a patient- and family-focused environment. We appreciate the need of our patients to have visitors and the need of family and friends to provide support to their loved one while in the hospital.

Learn more about our current visitor policy.

I use a wheelchair. If I can’t bring in my significant other, how will I get around the hospital if I need assistance?

Our patient transport staff are here to help you navigate the hospital. We can help you arrange for assistance during your visit.

Transportation, Parking and Lodging

Is valet open? Are they being screened? Are they wearing PPE?

Yes. Our valet team has implemented the following safety measures:

  • All staff undergo a daily health screening for symptoms and attest to wellness.
  • Staff wear masks and practice proper hand hygiene.
  • Staff protect the interiors of cars with seat and gear covers.
  • Staff also wipe down steering wheels and keys with sanitizer.

Can you recommend a nearby hotel my loved one can stay at?

Our patient & family relations team can assist with finding lodging.

Brigham COVID-19 Response Fund

Your contribution will aid our efforts on every front as we work together to defeat COVID-19, care for our patients and families in their hours of greatest need, and emerge stronger than ever.

Give Now