A: If you are logging in using an existing Gmail, Facebook, Yahoo or Windows Live ID, you will need to go through them to reset your username or password. If you are using an ID that you created specifically for FollowMyHealth, there is a Forgot Password link where you can enter your email address, and a new password will be sent to you. Please note that Harbor Medical cannot retrieve lost usernames or passwords.
A: If you signed up at a Brigham and Women’s Harbor Medical location, your invitation code should be written on the inside of your patient portal brochure. To get your invitation code, you can call your physician’s office or the Patient Portal team at (781) 952-1209. The staff member will ask you a few brief questions to confirm your identity before releasing your invitation code.
A: This indicates that you are not connected to Brigham and Women’s Harbor Medical, and have created a generic FollowMyHealth account. To pull your information in, you will need to go back to the email invitation we sent when you signed up. Click on the “To begin click here” link. This opens the FollowMyHealth log in screen. Click on the Add This Connection button. Log into the account you created, and enter your invitation code when prompted. The invitation code is what connects you to Harbor Medical.
A: https://HarborMedical.FollowMyHealth.com. You may want to save that as a Favorite in your internet browser to get to it more easily in the future.
A: Brigham and Women’s Harbor Medical’s Patient Portal Team is available by phone and email Monday through Friday from 9am until 5pm. Our email address is PortalTeam@HarborMedical.com, and our phone number is (781) 952-1209. Messages are typically returned on the same or next business day, but it may take up to 3 business days during high volume times. Please leave a message, so your question will be answered as it is received. If you provide the best phone number and time of day to reach you, we will be happy to accommodate your request if possible.
A: Anyone who is 18 years of age or older has to sign themselves up for the portal. They can stop by any Brigham and Women’s Harbor Medical location and ask for a form, or call the Patient Portal Support Line at (781) 952-1209. We have to speak with the each person directly to confirm the identity of the patient before we can sign anyone up for the portal over the phone.
A: Labs ordered by a Brigham and Women’s Harbor Medical physician will appear in the portal three days after they are viewed and verified by the provider. Please note that lab results sometimes take a few days to get to the provider. Only results ordered by Brigham and Women’s Harbor Medical providers will appear in the portal.
A: Please call your doctor’s office directly if this occurs. The Patient Portal team cannot change the information in your account; it comes over automatically based on what is in your electronic health record at Brigham and Women's Harbor Medical. Once it is corrected in your chart, you will see the change in your portal account.
A: What comes into the portal is not your entire record, but a snapshot of some of your most important information. Please keep in mind that legally, Brigham and Women’s Harbor Medical can only release information that we are responsible for. This means that we can’t release any information that was not ordered by our providers, even if the testing was done at one of our facilities.
The list of exactly what appears in the portal is as follows:
A: You will need to fill out a Medical Records Release form. If you have any questions about this process, you can contact our medical records department at (781) 803-2266.
A: There are a lot of other things you can do with the portal! Some of the things you can do using the portal are:
A: Yes, but it is not the most efficient way. The fastest way to get a refill is to contact your pharmacy directly. They will put in a request that is sent directly to your provider. If you call or use the portal, it will go to our clinical staff first, and take a little more time. You will have to make an appointment to discuss any new medications that you may want prescribed.
A: Just like receiving a call back from your doctor’s office, it depends on the priority of your request and the volume of other requests being handled. You should receive a response within 3 business days. Never use the portal in case of emergency! Any urgent or time-sensitive matters should be called into your physician’s office immediately.
A: All FollowMyHealth emails are automated and do not come from Brigham and Women’s Harbor Medical. Because they are automated, your email provider may have identified it as spam, and put it in your junk mail folder. AOL in particular has been blocking these emails, and some times not delivering the emails to users at all. Adding email@example.com to your contact list may help, but please reach out to AOL to resolve the issue.
A: Brigham and Women’s Harbor Medical’s Patient Portal Team is available by phone and email Monday through Friday from 9am until 5pm. Our email address is PortalTeam@HarborMedical.com and our phone number is (781) 952-1209.
Messages are typically returned on the same or next business day, but it may take up to 3 business days during high volume times. Please leave a message, so your question will be answered as it is received. If you provide the best phone number and time of day to reach you, we will be happy to accommodate your request. Any clinical questions, or inquiries regarding the content of your portal should be addressed by your physician’s office.
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