The Challenge

In-person care can be inconvenient for patients and caregivers, and in many clinical situations is just not necessary.  It can be frustrating for patients to take time off from work, drive to one of our practices, find parking and sit in an exam room for a problem that could have been resolved without a traditional visit.  What’s more, when these barriers prevent providers from meeting patients where they are and delivering the right care at the right time, quality can suffer alongside experience.

Our Solution

At Brigham and Women's, we implement programs that strive to make care more accessible and convenient for our patients. Many of our practices now offer new, technology-driven visit types to bring care to the patient, and not the other way around.  We offer two types of telehealth visits to our patients:

  • Virtual, or video, visits using secure web-based platform (SBR Health)
  • eVisits, using clinical questionnaires based on common symptoms, found on our patient portal and delivered directly to our providers when completed

We also offer eConsults, which allow providers to send questions to one another through our EMR and can lead to fewer unnecessary referrals (and fewer visits for patients); when a referral is necessary, eConsults enable our patients to be better prepared to see our specialist providers.

Results to date

Virtual Visits:  Our virtual visit volume continues to grow steadily as more Brigham and Women's providers have started offering this new technology. We now provide virtual care at over 10 of our primary and specialty care practices, and expect to add more over time.

eVisits: We offer eVisits across many of our primary care practices, and are planning to expand to specialty practices this year.

eConsults: Most of our primary care providers are active users of eConsults, which are accepted by nearly all of our specialty departments at BWH.

If you are a patient and have scheduled a virtual visit with your provider, please click on the relevant Quickstart Guide link below to find information about how to install and setup the virtual visits software for your visit depending on the device that you are planning on using.  Please ensure you carefully read and follow the directions to complete your setup properly. If you have any questions or have any problems with the setup, please contact the BWPO Telehealth Team by email at

Quickstart Guide – Mac computer or Mac laptop
Quickstart Guide – Smartphone or Tablet
Quickstart Guide – Windows computer or Windows Laptop


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