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Patient Centered Medical Home at Brookside Community Health Center

What is a Medical Home?

A Medical Home is an innovative model of primary care where teams of medical professionals’ care for all patients throughout their lives, even when they are not in the clinic. Medical home team members actively reach out to their patients when they are due for services and work to coordinate care between departments, specialties, and other agencies. While in a traditional care setting, providers care for patients when they are in the health center, a medical home cares for patients in a variety of ways such as telephone calls and emails in addition to traditional appointments. Care teams work to create a treatment plan that meets the individual needs of each patient.

Medical Home at Brookside

Brookside Community Health Center has always valued patient-centered care, but began the official journey of becoming a certified medical home in 2010. This work was accelerated with a grant from Harvard Medical School's Academic Innovation Collaborative which began in 2012. For 4 years we developed new workflows and expanded staff roles to better meet our patients’ needs. In July of 2017, Brookside Community Health Center was recognized as a level 3 Patient Centered Medical Home. We are very proud of this accomplishment as it reflects our values and commitment to high quality team based care.

What do Brookside's care teams look like?

Our care teams consist of:

  • Primary Care Providers (Doctors or Nurse Practitioners)
  • Registered Nurses
  • Licensed Practical Nurses (LPNs)
  • Medical Assistants (MAs)
  • Practice Assistants

Population Health Managers, Community Resource Specialists, Community Health workers and Clinical Specialists work to support the patients in all of our care teams.


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