Insurances Accepted, Billing and Payment Information

Important Medicaid Redetermination Update

On April 1st, 2023, Medicaid (MassHealth in Massachusetts) returned to its normal annual renewal process. If Medicaid has enough information to confirm your eligibility, your coverage was renewed automatically. If Medicaid was not able to confirm your eligibility automatically, you will receive a renewal form in a colored envelope (blue in Massachusetts, yellow in New Hampshire) to the mailing address on file. If you receive any communication from Medicaid in the mail, do not ignore it, act now to avoid disruption or loss of coverage.

Please visit your state’s website to ensure Medicaid has your most current information.

Insurances Accepted

Brigham and Women's Hospital accepts most health insurance plans. Mass General Brigham maintains information about health insurance accepted at BWH and other hospitals within the Mass General Brigham system. Please visit their website for further information on insurance plans and products accepted at BWH.

Many insurance plans are now considered “tiered” plans, and have different levels of costs depending on where you go for care. It is important that you check with your own health insurance plan to see what level of coverage you will receive at a specific hospital. Even if you see your insurance plan listed, additional referrals or authorizations may be required. Some services may not be covered by your insurance coverage at every location. The level of coverage provided to you is determined by your insurer.

Also, many health insurance plans may use other companies to cover certain services such as behavioral health (mental health) or transplant related services. Please contact your health insurance plan or employer for your specific questions.

You should always check with your own health insurance plan before getting care to make sure you understand your covered benefits and costs.

Billing Information

Billing for care received at all Brigham and Women’s Hospital locations is handled by Mass General Brigham. With the implementation of eCare at our hospital, we have recently changed our billing process and related forms. It is important that you understand Patient Billing and Financial Assistance.

Please visit the links below to understand more about the billing process, how to pay your bill and financial assistance:

Billing Questions

If you have questions or concerns about your bill, please call MGB Patient Billing Solutions and a representative will be happy to assist you.

Phone

617-726-3884

Monday: 8:00 am – 4:30 pm ET 
Tuesday: 8:00 am – 4:30 pm
Wednesday: 8:00 am – 4:30 pm
Thursday: 9:00 am – 4:30 pm
Friday: 8:00 am – 4:30 pm

Email

Contact patientbilling@partners.org for general questions only; a representative will respond generally within three business days. Please use www.patientgateway.org to view details of your account, send messages with confidential information, or pay your bills.

Mailing Address

Correspondence only (no checks)
Mass General Brigham
Patient Billing Solutions
399 Revolution Drive, Suite 410
Somerville, MA 02145-1462

Learn more about Brigham and Women's Hospital


For over a century, a leader in patient care, medical education and research, with expertise in virtually every specialty of medicine and surgery.

About BWH