Patients Rights and Expectations

You Are Welcome Here

Here at Brigham and Women’s Hospital, your ability to get health care services will not be affected by skin color, language, religion, immigration status, gender identity, or sexual orientation. Learn More

Everyone should expect a safe, caring, and inclusive environment in all our spaces. Our Patient Code of Conduct helps us to meet this goal. Words or actions that are disrespectful, racist, discriminatory, hostile, or harassing are not welcome. Read the full Patient Code of Conduct.

Patient Confidentiality

Our Staff fosters relationships with patients and families built on trust and honesty. We respect patient privacy and keep medical and personal information confidential by following policies and procedures that permit access to this data solely for purposes that support treatment, payment and healthcare operations. Learn More

Patients Rights and Responsibilities

Patients and families can learn more about patient rights and responsibilities by visiting the following pages: Doctors' Relationships with Outside Companies; Patient Confidentiality; Privacy Notice; Promoting a Healthy Environment; Your Rights as a Patient; and Your Responsibilities as a Patient. Learn More

Quality of Patient Care

Quality and patient safety are at the core of BWH's mission and vision. Committed to providing the safest, highest quality, and most satisfying care possible, we follow strict quality and safety practices throughout our entire hospital, monitoring our compliance with these practices and continuously seeking ways to improve. Learn More

Research Navigator Office

If you are a patient at Mass General Brigham, you have access to even more opportunities than the general public to learn about research. Our researchers might contact you about studies that you may be interested in. You can decide if you want to learn more or participate in the study. Your care will not be affected, whether or not you choose to join a research study.

You can contact the Research Navigator Office at 857-282-5370 to get answers to your questions or opt out of hearing about these studies.

Learn more about research for Mass General Brigham patients

Learn more about Brigham and Women's Hospital

For over a century, a leader in patient care, medical education and research, with expertise in virtually every specialty of medicine and surgery.

About BWH