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Outpatient Pharmacy Services

Interpreter Services

Interpreter services are available for all non-English speaking and hearing-impaired patients. Upon request, prescription labels can be printed in Spanish. Our pharmacy can also provide translated medication information in over 20 different languages. For more information or to enroll,please speak to a pharmacy team member.

Medication Disposal

To improve medication safety for patients, BWH Outpatient Pharmacy has kiosks at our Main Campus and 850 Boylston locations to allow for the safe disposal of medications.

Patients, employees or family members can bring their unwanted or expired medications to either location for safe disposal during normal business hours.

You can put the following medications in the Drug Take Back Box:

  • Unused or expired prescription medication
  • Unused or expired over-the-counter medication
  • Liquids under 4 ounces

Please do not put the following items in the Drug Take Back Box:

  • Schedule I controlled substances
  • Illegal drugs
  • Thermometers
  • Aerosol Cans
  • Inhalers
  • Needles
  • Lotions or liquids
  • Hydrogen Peroxide

Nasal Naloxone

Patients may obtain nasal naloxone (Narcan) from any of the three pharmacies without a prescription. Naloxone is a life-saving medication which can reverse the effects of an opioid overdose.


Bedside Delivery (Meds-to-Beds)

Brigham and Women’s Hospital makes it easy to fill prescriptions needed from a hospital stay and helps resolve coverage issues prior to discharge. Meds-to-Beds is a FREE service designed to enhance the patient’s discharge process. If you would like to use this service, please let your nurse or provider know. Once your prescriptions are ready, a pharmacy team member will contact you and deliver to your bedside before discharge.

Mail Delivery

For your convenience, our main campus pharmacy is proud to offer mail delivery service for prescriptions. Some limitations may apply. For more information, please contact the pharmacy directly or view our Outpatient Pharmacy FAQs.

Medication Synchronization (Med Sync)

If you find it difficult to keep up with refilling medications or you are coming to the pharmacy multiple times per month, we may be able to help. Our Medication Synchronization (Med Sync) service is a program where our pharmacy team helps to coordinate many or all refills to be picked up on the same day. Some medications may not be eligible for this service. Please speak with a pharmacy team member for more information or to enroll.


To refill a prescription, call your preferred pharmacy to make a request.

Our Boston location has an interactive voice response (IVR) system to allow patients to submit prescription refills 24 hours a day without having to speak to a pharmacy staff member. Refills can be entered into the automated system using the seven-digit prescription number, highlighted on the top left of the prescription label. You can also use the IVR system to check on the status of your prescription.

We also offer an auto-refill program at all locations, for your convenience. Select, enrolled medications will be refilled automatically when they are due. If a new prescription is required, our pharmacy team will contact your provider electronically.

Shingrix Clinic

Shingrix vaccinations will be offered daily at the main campus BWH Outpatient Pharmacy located on the Pike at 45 Francis Street. This service is offered Monday to Friday from 9am-4 pm by a certified pharmacist for patients older than 50. A prescription is required and patients are encouraged to call ahead to verify vaccine availability. Appointments do not need to be made.


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