Brigham and Women's Hospital is a patient- and family-focused environment. We understand the need of our patients to have visitors and the need of family and friends to provide support to their loved one while in the hospital. The health and safety of our patients, visitors and staff remains our top priority. Knowing COVID-19 is with us for the foreseeable future, we remain deeply committed to providing the safest possible environment for health care. Learn more about our Safe Care Commitment.
Visiting hours for inpatients are between 11 a.m. and 8 p.m.
A patient is allowed up to two visitors or Support Persons (two visitors, two Support Persons, or one visitor and one Support Person) at a time for a total of two per day, including for patients on Enhanced Respiratory Isolation (ERI).
Visitors to patients on Enhanced Respiratory Isolation will:
Two support persons are allowed.
One support person is allowed. One additional visitor is allowed between 11 a.m. and 8 p.m.
Two parents or guardians are allowed.
Ambulatory practices will accommodate one visitor or Support Person to accompany the patient.
A single visitor or Support Person is permitted in the Emergency Department to accompany the patient. Visitation may be restricted due to space constraints per local leadership.
Support Persons are:
Visitors under the age of 18
All visitors and patients must enter 45 Francis Street, 75 Francis Street or the garage in the Hale Building (60 Fenwood Road) to be screened for symptoms of COVID-19 and confirmed COVID-19 infection.
Visitors will not be allowed to visit if:
Please allow extra time to get to your appointment. Staff are available at these entrances to help you if you need assistance with directions or transportation. You also may use our Maps app to get directions to your destination within the hospital.
To reduce the wait time once you arrive, we ask visitors to please use our Mass General Brigham Prescreen app at prescreen.massgeneralbrigham.org and answer screening questions before they arrive Screening questions must be answered on the same day as the visit. After answering the screening questions, visitors will receive a digital pass on their phone. Learn how to use the app before your visit. Please give yourself extra time for screening if you chose not to use the app.
The app is available in English and Spanish. Staff at our entrances can help visitors who need help in other languages.
All visitors will be provided with a surgical or procedural mask immediately upon arrival. Visitors are required to wear the mask at all times, regardless of vaccination status, until they leave the building, as a part of the hospital's Universal Mask Policy.
Visitors are expected to help keep our hospital a safe place for all patients, visitors and staff by:
Family and friends who wish to learn about a patient's status can call 617-732-5500. Immediate family are asked to please identify one primary family member to contact the patient's nurse directly on the unit. Please note that patients have the right to limit access to information and condition.
Thank you for your understanding as we work to maintain the safest possible environment for our Brigham community.
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