When Your Loved One is Transferred: What You Need To Know
Brigham and Women's Hospital is here to help when your loved one experiences a serious injury and is transferred to our Trauma and Burn Center.
What To Expect
Our expert trauma team will perform a complete evaluation and provide the most advanced treatment options available for your loved one. Please check-in at the Emergency Department reception desk upon arrival. Whenever possible, we will allow you to stay with your family member. A handbook to help you better understand the patient care process and cope during this difficult time will be provided to you.
Our Emergency Department can be reached at (617) 732-5983. Please call and provide us with a number where you can be reached by one of our clinicians.
During evaluation and treatment of your loved one, many services are available to you:
Hours: Monday - Friday: 6:15 am - 7:30 pm (Note: pizza and grinders available 11:30 am - 7:00 pm only)
Provides grill food, sandwiches, salads. Located at the 15 Francis Street entrance in the Peter Bent Brigham Building.
Hours: Monday - Friday: 6:00 am - 5:00 pm
Au Bon Pain
Located at 75 Francis Street in the Schuster Lobby (the hospital's main lobby)
Hours: Monday - Saturday: 24 hours; Sunday: until 8:00 pm
Discounted lodging at area hotels is available if you need to stay overnight. You may also call the Patient/Family Relations Department at (617) 732-6636 for hotel information.
Valet parking is available at our main entrance at 75 Francis Street. Self-parking is available at the ServiCenter Garage, located on the corner of Francis Street and Brookline Avenue. Do not park in the un-metered parking spaces on the neighborhood streets surrounding the hospital unless you have a resident permit, as the city does ticket frequently.
Trauma, Burn, and Surgical Critical Care (Level I Trauma Center and Burn Center)