Let the doctor come to you with our Virtual Visits

Virtual Visits: Care that Never Stops

At Brigham and Women's Hospital, we provide convenient ways to access care. Virtual Visits are one-on-one video or phone appointments with your health care provider. These visits allow you to get medical care and guidance from the comfort of your own home. Whether it's a follow-up appointment, or a first-time consultation about a procedure or surgery, our specialists are here to help you. Physicians, physician assistants, nurse practitioners and more are here to help you stay connected to care.

Schedule a Brigham and Women's Virtual Visit today and see how our care never stops.

Advantages of Virtual Visits

Our health care providers can help established or new patients stay on track with medical care that’s personalized to their needs. During a Virtual Visit, your health care provider can:

  • Address a new medical concern (like new symptoms or changes in your health)
  • Follow up on a specific health condition
  • Review or order lab work, imaging or test results
  • Answer questions about a medication or therapy, order a new medication or refill a prescription
  • Discuss an upcoming procedure or surgery

How Virtual Visits Work

Our practices offer care that comes to you, and not the other way around. Virtual Visits are conducted through a video conference platform on Patient Gateway or Zoom, or via phone call.

Learn More About Virtual Visit Setup


Frequently Asked Questions about Virtual Visits

How do I know I know if my visit should be virtual or in-person?

Your health care provider and care team will determine whether a Virtual Visit is appropriate for you or whether you need to schedule an in-person visit.

How can I try a Virtual Visit?

If you are interested in scheduling a Virtual Visit, please call 1-855-278-8009 or request an appointment online. The department will schedule a Virtual Visit with your provider and assist you with your set up.

Can my caregiver or family member join my Virtual Visit?

Yes. Caregivers, family members and others can join Virtual Visits from your location or remotely from another location.

Are interpreters available for Virtual Visits?

We offer full interpreter services for all Virtual Visits.

What are the technology requirements?

Virtual Visits require:

  • Reliable internet access
  • A tablet, smartphone, or video-enabled desktop or laptop computer

Prior to a scheduled Virtual Visit, patients will be sent information on how to access their appointment.

Virtual Visits can be conducted using the Patient Gateway or Zoom platforms. A link to the appropriate platform will be provided ahead of the scheduled visit.

Please note: Providers are also offering Virtual Visits by phone for patients who do not have access to video technology.

What is the cost?

If your insurance covers Virtual Visits, you will be responsible for your standard insurance office visit co-pay.

Can I share imaging results with my provider for a Virtual Visit?

Yes. You may schedule an imaging appointment at any Brigham location and your images will be sent to your provider in advance of your Virtual Visit.

Learn more about Brigham and Women's Hospital

For over a century, a leader in patient care, medical education and research, with expertise in virtually every specialty of medicine and surgery.

About BWH