Your health and safety remain our top priority: Learn about our Safe Care Commitment | Use our Prescreen app before arrival for faster entry | Read the COVID-19 Vaccine FAQs
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Yes, knowing that COVID-19 is with us for the foreseeable future, all patients and visitors are screened for symptoms of respiratory illness before they can enter our facilities. We ask patients and visitors to use our Mass General Brigham Prescreen app at prescreen.massgeneralbrigham.org before their arrival. The app is available in English and Spanish. It walks users through a series of questions to screen for symptoms of illness. Screening questions must be answered on the day of your appointment or visit. Learn how to use the app before your visit.
After answering the screening questions, patients and visitors will receive a digital pass on their phone that provides faster entry to our facilities. Patients who may have completed a phone screening prior to their visit still need to answer questions on the prescreen app before entry.
For patients and visitors who need help in other languages, staff are available to assist at our entrances.
Patients and visitors are asked to enter through the 75 Francis St. or 45 Francis St. entrances at this time. If you need directions to your destination within the hospital, use our Maps app to plan your route.
If you have symptoms or have been in close contact with someone who has COVID-19, testing is an important way to protect your family, friends and community. Learn more about COVID-19 testing at Mass General Brigham.
The health and safety of our patients, families and staff is our top priority. As we prepare to welcome more patients back to our hospital and outpatient facilities, we are taking a comprehensive approach to prevent the spread of infectious diseases. We know that COVID-19 will be with us for the foreseeable future, so we've implemented the following measures to provide the safest possible environment:
Learn more about our Safe Care Commitment.
Our specially trained and certified staff thoroughly cleans our facilities around the clock. This involves using methods recommended by the CDC for disinfecting patient care areas and all common areas, including hallways, waiting rooms, restrooms, elevators and dining areas.
Our Infection Control leaders have advised that being in close proximity to others for brief periods of time is acceptable when everyone is wearing masks. In our elevators, floor stickers indicate where occupants should stand to maintain at least two feet of spacing between all occupants.
Yes, wheelchairs are always cleaned between patients.
While there were shortages of some items of PPE throughout the pandemic, all of our care sites currently have adequate supply of all necessary PPE.
As part of our continued efforts to protect our health care workers, our patients, and the community, facility-issued face masks are required at Brigham and Women’s Hospital and in all other Mass General Brigham locations, including in inpatient areas, emergency departments, outpatient settings, and peri-procedural areas. View the full policy in multiple languages.
We ask you to help us keep our community safe by:
Virtual visits are one-on-one video or phone appointments with your health care provider. These visits allow you to get medical care and guidance from the comfort of your own home.
Patients may schedule a range of appointments, from follow-up visits to first-time consultations about a procedure or surgery. Specialists available for virtual visits may include doctors, physician assistants, nurse practitioners and others. Learn more about virtual visits.
While asymptomatic health care providers may be COVID-positive, all staff must attest that they are symptom-free before coming to the hospital at the start of each shift. If a health care provider tests positive for COVID-19, the Brigham activates an intensive tracing process to determine patients and staff members with whom that provider has interacted with during the timeframe when the provider was infectious. Leveraging information from our electronic health record, we will determine who the provider has interacted with and for how long.
If a healthcare provider tests positive for COVID-19, a member of our quality and safety team contacts the patients that may have been exposed to infection. Exposure is defined as 10 or more cumulative minutes of face-to-face contact without a mask, within 6 feet with a confirmed COVID-19 case starting from two calendar days prior to symptom onset.
Our patient access team will determine if a private room is required, and all patients are thoroughly screened before being assigned to a shared room.
COVID patients are cared for in a combination of dedicated COVID units as well as in other specialized units when needed for patient care. All COVID rooms are clearly marked and operated in accordance with strict infection control guidelines to protect staff and other patients.
The number of inpatients changes daily.
Brigham and Women’s Hospital is a patient- and family-focused environment. We appreciate the need of our patients to have visitors and the need of family and friends to provide support to their loved one while in the hospital.
Learn more about our current visitor policy.
Our patient transport staff are here to help you navigate the hospital. We can help you arrange for assistance during your visit.
Yes. Our valet team has implemented the following safety measures:
Our patient & family relations team can assist with finding lodging.
Your contribution will aid our efforts on every front as we work together to defeat COVID-19, care for our patients and families in their hours of greatest need, and emerge stronger than ever.
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