Our Approach To Consulting

The OD&L department is dedicated to understanding the business and professional needs of those we serve. As a part of our consultation, we follow the following steps:

• Initial Interview
  Meeting to discuss departmental or individual challenges/request
• Agreement
  Formal document that clearly defines scope of work, roles, responsibilities, and deliverables
• Assessment
  The phase of the project where data is gathered to formulate the action plan
• Feedback
  Verbal or written report of the consultation progress
• Action Plan
  A discussion that outlines the proposed intervention
• Implementation
  The phase of the project where the intervention is executed
• Follow-Up
  30, 90 day check-in. May include coaching and additional sessions