How do I call a patient's room?
— Call Patient Information at 617-732-5164. The patient information coordinators will be able to tell you the patient's floor, whether it is an intensive care unit (ICU) or regular room, and the bedside telephone number.

How should I address mail and flower deliveries to BWH patients?
— Address them to:  
   (Patient’s first and last name) 
   (Room number ... If you don't know the room, call 617-732-5164)
   Brigham and Women's Hospital
   75 Francis Street   Boston, MA 02115

For your convenience, you may order flowers through our gift and floral shop.

How can I share feedback – compliments or concerns – with the hospital?
— Contact the Patient/Family Relations Department. Staff there will bring your comments to the appropriate hospital groups or personnel.

Why do hospitals ask patients about their race and ethnicity?
Beginning in February 2007, healthcare providers at BWH and across Massachusetts started to ask patients to share with us their race and ethnicity. This information helps us to better meet the needs of the communities that we serve and helps us ensure that all patients are receiving appropriate care of the best quality. Learn more.

What do I do while my loved one is in surgery?
— The Family Liaison Department provides several options.

How is discharge planned?
— Through joint discussions with the Care Coordination Department. Patients also may contact a social worker through the Care Coordination Department.

What is a hospitalist?
—  A hospitalist manages your medical concerns throughout your hospital stay, coordinating and consulting with specialists, closely monitoring your progress, and staying in close touch with you, your family and your doctor. Learn more about hospitalists.

When are chaplains available?
— 24 hours/day, seven days/week. (Find out more about Chaplaincy Services.)

Is internet access available at the hospital?
— Yes. Computer workstations with internet access are available at the Kessler Health Education Library. BWH also provides wireless internet access at locations throughout the hospital.

Are child care services available for times when I need to visit my doctor?
— Yes, the BWH Backup Child Care Center, located at the Brigham and Women's Ambulatory Care Center at 850 Boylston Street in Chestnut Hill, provides child care services for the children and siblings, aged 8 weeks to 12 years, of BWH patients. For more information, call 617-732-9543 or read more online.

How and where can I donate blood?
You can donate blood at the Kraft Family Blood Donor Center at Dana-Farber Cancer Institute and Brigham and Women’s Hospital.



This page was last modified on 4/18/2013