Patient/Family Relations Department

Patient and Family Relations – (617) 732-6636

The Patient and Family Relations staff provide a wide range of services to make your experience at the hospital as comfortable as possible. The staff coordinates special service requests including:

• providing general information about hospital policies, procedures and services;
• documenting and addressing patient and family compliments and concerns;
• offering assistance for patients and families seeking area accommodations or community resources;
• coordinating any special needs that you or your family may have.

Contact Information:
Bretholtz Center, BWH Main Lobby
75 Francis Street, Boston, MA 02115
Phone: (617) 732-6636
Fax: (617) 582-6130

Hours:
Monday- Friday,  7:30 AM - 6:00 PM