Brigham and Women’s Hospital is committed to providing our patients with the safest, highest-quality, most-satisfying care possible.
There are many factors that patients and their families consider when choosing a hospital, but, ultimately, none are more important than the quality of patient care and the satisfaction experienced by both the patients and their families. That’s why we follow strict quality and safety practices throughout our entire hospital, monitor our staff’s compliance with these practices and continuously seek ways to improve.
As a national leader in improving health care quality and safety, we have helped to develop some of these same industry best practices, including those promoted by the Institute for Healthcare Improvement’s recent two-year 5 Million Lives Campaign, a voluntary initiative to protect patients from medical harm. We have also been recognized as a pioneer developer of a computerized physician order entry (CPOE) system to prevent medication errors, now a nationally accepted safety practice.
Another major part of our commitment to improving quality is our pledge to publicly share our performance data and provide clear explanations of what these measures mean. This includes data provided by nationally recognized third-party organizations that measure quality and safety, such as The Joint Commission, Centers for Medicare and Medicaid Services (CMS) and The Leapfrog Group. We do this not only to show how well we compare with our peers, but also to show our commitment to being open and honest with our patients and their families.
We encourage patients to review our performance, or, for that matter, any hospital they are considering for their care.
Safe Care
Recent medical industry studies have shown that the disciplined application of certain safety practices can have a dramatic impact on patient outcomes and, consequently, overall health care costs.
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Specialized Care
Some quality and safety practices, such as hand-washing, are universally applicable, but specific conditions also require specialized care. That’s why we strictly follow condition/procedure-specific care protocols that are known to improve outcomes.
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Patient and Family Centered Care
We believe that providing a satisfying experience is a critical aspect of quality. That’s why we ask our patients to tell us about their total care experience – from the attentiveness of our nursing staff to the cleanliness of the rooms.
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Advancing Quality and Safety
Our determination to provide the best health care possible is exemplified by the work of our Center for Clinical Excellence, which has the singular purpose of improving quality and safety at Brigham and Women’s Hospital.
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Tom Walsh
This page was last modified on 5/7/2013