State of Brigham Health Operations: We're Here for You

When the COVID-19 pandemic began, we acted quickly to protect our patients, visitors and staff. We deferred elective surgeries and procedures and we transitioned much of our outpatient operations to a virtual care model. We did not make these decisions lightly. For patients whose surgeries, procedures and other appointments were delayed, we deeply appreciate your patience during this unprecedented time.

Our preparedness efforts allowed us to provide expert care to COVID and non-COVID patients throughout the crisis. While our clinicians and researchers worked tirelessly to lead the fight against COVID-19, babies were born, cancer patients continued to receive treatments and our emergency department and surgical services continued to provide critical care to those in need. In addition, thousands of patients were cared for through virtual visits.

Leading COVID-19 Clinical and Research Breakthroughs

Despite the challenges of the pandemic, it has truly been a transformative experience. The Brigham Health community is emerging stronger than ever before. Our clinicians and researchers have worked tirelessly to lead the fight against COVID-19. The Mass General Brigham Center for COVID Innovation (MGBCCI) was established in March to address the evolving pandemic. Our teams have accelerated innovative solutions for some of the biggest challenges, including COVID-19 testing. Our researchers are working on clinical trials and studies to better understand COVID-19 or the novel coronavirus, develop a universal vaccine and evaluate potential treatments. Amid the adversity we’ve faced, the collaboration we’ve witnessed across our community has been truly inspiring.

Resuming Hospital and Outpatient Operations

As the number of patients with COVID-19 steadily declines, we are taking a thoughtful, phased approach to increasing onsite patient care. In addition to providing our ongoing critical and emergency care, our first priority is assisting patients whose surgeries or procedures were deferred. Brigham clinical teams are actively identifying patients who are in most need of these services, working with each patient on their individual treatment plan and rescheduling their appointments. We expect that patients will soon be able to reschedule other elective procedures, in-person medical tests and appointments as well. In the meantime, virtual visits, including first-time consultations for procedures and surgeries, remain an option.

Brigham Health Protocols for Safe Care

Dr. Ron M. Walls describes Brigham Health’s preparations to safely welcome more patients, their loved ones and staff back to the community following the COVID-19 crisis. Safety protocols include screening patients and staff for illness, requiring everyone to wear masks in Brigham facilities, promoting proper hand hygiene and rigorous cleaning. Brigham Health has also modified spaces and schedules to support physical distancing and expanded virtual care offerings to limit the number of people on campus at any time.

Our Commitment to Safety

The health and safety of our patients, visitors and staff is our top priority and guides every decision we make. Recognizing that COVID-19 is with us for the foreseeable future, we are taking a comprehensive approach to prevent the spread of infectious diseases. We understand that you may have concerns and we want to assure you that we are steadfast in our commitment to your health and safety.

Our Safe Care Commitment outlines the key measures we’ve implemented to provide the safest possible environment. We look forward to welcoming you back to the Brigham.


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