Nuclear Medicine Patient and Families Referral Information

To make a Nuclear Medicine appointment, we need an order from your doctor. Partners Healthcare physicians will create the order in our electronic order entry system and will also schedule the appointment for the time and location you choose. Non-Partners Healthcare physicians will need to fax your order to us and you can then call us to schedule your appointment. You can change your appointment by calling Radiology Scheduling.

Radiology Scheduling
  • Phone: 
    Direct to Division of Nuclear Medicine: 617-732-6215
    Nuclear Cardiology front desk: 857-307-2000
    Radiology Department Scheduling: 617-732-6248 or 866-345-XRAY (toll free)
  • Fax: 
    For Nuclear Cardiology Studies: 857-307-2011|
    For all other Nuclear Medicine studies: 617-732-6099
    Radiology Department Scheduling: 978-352-9015
  • Email: bwhradiologyschedulers@partners.org
  • Hours: 7:00am - 5:00pm, Monday - Friday (excluding holidays)
Pre-authorization for Imaging Exams

Most insurance companies require pre-authorization for Nuclear Cardiology and PET scans to be performed. If you have questions regarding pre-authorization requirements, please call the customer service number on the back of your insurance card. If pre-authorization is required, that process will be initiated by the physician who ordered your exam.

If you do not have insurance, the BWH Financial Counseling Office can assist you with the MassHealth/Medicaid application process. They can be reached at 617-732-7005 or toll-free at 1-866-736-1510.

Getting Copies of Your Images

If your Nuclear Medicine exam was performed at BWH or one of our community-based locations, your images and reports are saved to your electronic medical record within four hours after completion of your exam. You can get a copy of your images on a CD at the BWH Image Service Center or any of our community-based locations. You will need to complete a release form, which you can bring with you or fax prior to pick-up. You will also need to provide positive identification to receive your images.

Image Service Center

  • Phone: 617-732-7180
  • Fax: 617-732-5300
  • Hours: 8:00am - 4:30pm, Monday - Friday (excluding holidays)
Getting Copies of Your Radiology Reports or Medical Record

To receive copies of your medical record, you must submit a written, signed, and dated request form to Health Information Services. The form is available in  English or in Spanish.

Health Information Services

  • Phone: 617-732-4939
  • Fax: 617-566-3912
  • Hours: 9:00am - 4:00pm, Monday - Friday (excluding holidays)
  • Mail Your Request to:
    Brigham and Women’s Hospital
    Health Information Services: Correspondence Section
    75 Francis Street
    Boston, MA 02115

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