Brigham and Women’s Hospital received a 2020 Consumer Loyalty Award from NRC Health and was recognized in the program’s top 10 list of honorees. This award honors hospitals across the country that garner extraordinary loyalty from their patients.
To compile the 2020 Consumer Loyalty Awards list, NRC Health used results from its nationally syndicated Market Insights study, which polled more than 310,000 households across the U.S. from April 2019 to March 2020. To qualify for the list, an organization had to secure at least 150 top-of-mind mentions from customers in the survey.
For more than 39 years, NRC Health has helped health care organizations illuminate and improve the moments that matter to patients and staff to better understand the people they care for and, in turn, design experiences that inspire loyalty and trust.
