Patient and Family Relations

Patient and Family Relations provides a wide range of services to make the experience for you and your family at Brigham and Women’s hospital as comfortable as possible. We coordinate special service requests, including:

  • Providing general information about hospital policies, procedures and services
  • Documenting and addressing patient and family compliments and concerns
  • Offering assistance for patients and families seeking area accommodations or community resources
  • Coordinating any special needs that you or your family may have
  • Assistance finding your way around the hospital
  • Answering questions about public transportation – buses, subways and trains 
  • Transportation assistance, including taxis and limousines 
  • Dining information
  • Travel directions to and from Boston
  • Information about local points of interest
  • Notary public services 
  • Answering questions about parking
  • Lending library of reading materials and DVDs
  • Business center with computers, printer, copier and fax machine

Visit us in the Bretholtz Center for Patients and Families located right behind the main reception area at the 75 Francis Street entrance to the hospital or call us at (617) 732-6636.

We are available to assist you and your family Monday through Friday, from 7:30 am to 6pm and Saturday from 11 am to 3 pm.


For over a century, a leader in patient care, medical education and research, with expertise in virtually every specialty of medicine and surgery.

About BWH