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Your health and safety remain our top priority: Learn about our Safe Care Commitment | Use our Prescreen app before arrival for faster entry | Read the COVID-19 Vaccine FAQs

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Visitor Policies

Brigham and Women's Hospital is a patient- and family-focused environment. We understand the need of our patients to have visitors and the need of family and friends to provide support to their loved one while in the hospital. The health and safety of our patients, visitors and staff remains our top priority. Knowing COVID-19 is with us for the foreseeable future, we remain deeply committed to providing the safest possible environment for health care. Learn more about our Safe Care Commitment.

Visiting hours for inpatients are between 11 a.m. and 8 p.m.

Inpatients

A patient is allowed up to two visitors or Support Persons (two visitors, two Support Persons, or one visitor and one Support Person) at a time for a total of two per day, including for patients on Enhanced Respiratory Isolation (ERI).

Visitors to patients on Enhanced Respiratory Isolation will:

  • Be informed of the risks to their health of visiting
  • Be instructed that if they will maintain a distance of 6 feet from the patient, then no additional PPE is required. If they anticipate close contact with the patient, then the visitor will be instructed to don a gown, gloves and eye protection in addition to their mask and instructed on removal of PPE prior to exit of the room.
  • Perform hand hygiene frequently, before entry to the room and upon exit from the room.

Labor and Delivery

Two support persons are allowed.

Postpartum

One support person is allowed. One additional visitor is allowed between 11 a.m. and 8 p.m.

Newborn Intensive Care Unit (NICU)

Two parents or guardians are allowed.

Outpatients

Ambulatory practices will accommodate one visitor or Support Person to accompany the patient.

Emergency Department

A single visitor or Support Person is permitted in the Emergency Department to accompany the patient. Visitation may be restricted due to space constraints per local leadership.

Support Persons are:

  • Birth partners
  • Parents/caregivers of pediatric patients
  • Attorneys of patients
  • Designated support persons for patients with disabilities. Patients with disabilities include patients with cognitive disabilities, significant mobility limitations, communication barriers, sensory issues or behavioral concerns. Some examples include patients with autism spectrum disorder, genetic disorders, dementia, quadriplegia, visual impairment and deafness.

Visitors under the age of 18

  • Some visitors under the age of 18 may not require an accompanying adult (for example, an adolescent visitor who travels independently). When visitors under the age of 18 require an accompanying adult, accommodations to permit the accompanying adult as an additional visitor are at the discretion of local leadership.

Visitor Requests/Exceptions

  • Any exceptions to the current visitor policy must be reviewed and approved by Brigham leadership. These decisions are based on clinical reasons. Please contact your provider if you would like to discuss an exception.

Screening of Visitors

All visitors and patients must enter 45 Francis Street, 75 Francis Street or the garage in the Hale Building (60 Fenwood Road) to be screened for symptoms of COVID-19 and confirmed COVID-19 infection.

Visitors will not be allowed to visit if:

  • They have any symptoms consistent with COVID-19.
  • They have an active COVID infection.
  • They have a confirmed COVID-19 exposure and are in the quarantine period. Please note that asymptomatic, exposed Visitors or Support Persons who remain within their quarantine period may be permitted to visit under limited circumstances at the discretion of local leadership. For the latest state guidelines on quarantine timeframes, please visit mass.gov

Please allow extra time to get to your appointment. Staff are available at these entrances to help you if you need assistance with directions or transportation. You also may use our Maps app to get directions to your destination within the hospital.

To reduce the wait time once you arrive, we ask visitors to please use our Mass General Brigham Prescreen app at prescreen.massgeneralbrigham.org and answer screening questions before they arrive Screening questions must be answered on the same day as the visit. After answering the screening questions, visitors will receive a digital pass on their phone. Learn how to use the app before your visit. Please give yourself extra time for screening if you chose not to use the app.

The app is available in English and Spanish. Staff at our entrances can help visitors who need help in other languages.

All visitors will be provided with a surgical or procedural mask immediately upon arrival. Visitors are required to wear the mask at all times, regardless of vaccination status, until they leave the building, as a part of the hospital's Universal Mask Policy.

Visitor Behavior

Visitors are expected to help keep our hospital a safe place for all patients, visitors and staff by:

  • Wearing the provided mask at all times while visiting and making sure it covers both your nose and mouth completely, regardless of vaccination status
  • Frequently washing your hands or using the hand sanitizer available
  • For inpatients, going directly to the patient's room and staying in the room for your entire visit.
  • Visitors and Support Persons who are unable to comply may be asked to leave the facility.

Visitor Questions

Family and friends who wish to learn about a patient's status can call 617-732-5500. Immediate family are asked to please identify one primary family member to contact the patient's nurse directly on the unit. Please note that patients have the right to limit access to information and condition.

Please refer to the Mass General Brigham Visitor Policy for additional information.

Thank you for your understanding as we work to maintain the safest possible environment for our Brigham community.

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