Most radiology exams require a referral order from your doctor. If your doctor is a Partners Healthcare physician, she or he will make the order in our electronic order-entry system and will also schedule the appointment for the time and location you choose. Physicians who are not part of the Partners Healthcare network will need to fax your imaging exam order to us. After that is done, you can then call us to schedule your appointment. You can also call Radiology Scheduling to change your appointment. If you call when the office is closed (business hours are listed below), leave a message and your call will be returned the morning of the next business day.
Women who are due for their annual screening mammogram do not need a doctor’s referral and can schedule the appointment themselves by calling Radiology Scheduling.
Note: The Image Service Center office will be closed to patient walk-in services effective Thursday March 19, 2020 due to visitor restrictions related to COVID-19 until further notice.
Patients can request a copy of their images on a CD by e-mailing, faxing or mailing a signed copy of the release form to the Image Service Center.
Image Service Center
If patients have questions regarding a specific release, please contact the Image Service Center at (617) 732-7180.
If your imaging exam was performed at BWH or one of our community-based locations, your images and reports are saved to your electronic medical record within four hours after completion of your exam. You can get a copy of your images on a CD at the BWH Image Service Center or any of our community-based locations. You will need to complete a release form, which you can bring with you or fax prior to pick-up. You will also need to provide positive identification to receive your images.
Radiology reports are available for viewing in your Patient Gateway account. If you are not enrolled in Patient Gateway, please click here to enroll. You may also request copies of your medical record by submitting an electronic request via Patient Gateway under Health>Health Tools>Request Records.
To submit a paper request for copies of your medical record, please go to www.partners.org/medicalrecords to access a Release of Information Authorization form and instructions.
Clinic appointments are located on the second floor of the Shapiro Cardiovascular Center in either Watkins Clinics B or C.
The Shapiro Family Center, located on the second floor of the Carl J. and Ruth Shapiro Cardiovascular Center, offers patients, families and friends a comfortable and convenient setting that includes educational resources, Internet access and relaxing spaces, as well as a waiting area when loved ones are having a procedure.
Directions to the Watkins Clinic and Pre-operative Check-in from the 75 Francis Street entrance:
Elevators and an escalator, both in the 75 Francis Street lobby, provide easy access and entry to the building. Take the main lobby escalators (or Amory elevators) up to the 2nd floor. Turn left down the long hallway (bridge over Francis St. to Shapiro Building). Once over the bridge, take a right and check-in with the Shapiro 2nd floor information desk to confirm your clinic location.
Patient Gateway is a secure and convenient online tool that allows patients to:
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