Radiology Service Bone Density Contact and Locations

Radiology Scheduling

• Phone: (617) 732-6248 or (866) 345-9729 (toll-free)
• Fax: (978) 352-9015
• Email: bwhradiologyschedulers@partners.org
• Hours: 7:00am - 5:00pm, Monday - Friday (excluding holidays)

Pre-authorization for Imaging Exams

Most insurance companies require pre-authorization for imaging exams to be performed. If you have questions regarding pre-authorization requirements, please call the customer service number on the back of your insurance card. If pre-authorization is required, that process will be initiated by the physician who ordered your imaging exam.

If you do not have insurance, the BWH Financial Counseling Office can assist you with the MassHealth/Medicaid application process.

• Phone: (617) 732-7005 or (866) 736-1510 (toll-free)

Getting Copies of Your Images

If your imaging exam was performed at Brigham and Women's Hospital or one of our community-based locations, your images and reports are saved to your electronic medical record within four hours after completion of your exam. You can get a copy of your images on a CD at the BWH Image Service Center or any of our community-based locations. You will need to complete a release form, which you can bring with you or fax prior to pick-up. You will also need to provide positive identification to receive your images.

Image Service Center

• Phone: (617) 732-7180
• Fax: (617) 732-5300
• Hours: 8:00am - 4:30pm, Monday - Friday (excluding holidays)

Getting Copies of Your Radiology Reports or Medical Record

To receive copies of your medical record, you must submit a written, signed, and dated request form to Health Information Services. The form is available in English or in Spanish.

Health Information Services

• Phone: (617) 732-4939
• Fax: (617) 566-3912
• Hours: 9:00am - 4:00pm, Monday - Friday (excluding holidays)
• Mail Your Request to:
  Brigham and Women’s Hospital
  Health Information Services: Correspondence Section
  75 Francis Street
  Boston, MA 02115

Scheduling Appointments with Other Hospital Departments

Patients seeking information about the hospital, or wishing to schedule an appointment with a BWH physician:

Patient Referral Service

• Phone: (800) 294-9999
• Hours: 8:00 am - 5:30 pm, Monday through Friday

Patient referral representatives can help patients choose an appropriate physician and then schedule an initial appointment with that physician. For your convenience, bilingual patient referral representatives are on staff.

Online Specialty Consultations

In most states and countries, patients in collaboration with their physicians can arrange remote, secure and confidential specialty consultations through Mass General Brigham Online Specialty Consultations Service.

Patient Gateway

Patient Gateway is a secure and convenient online tool that allows patients to:

• Communicate with your doctors
• Schedule appointments
• Request prescription renewals
• Receive test results
• Request insurance referrals
• View your health record information
• Update mailing address and other demographic data

Learn more about Patient Gateway.