Emergency Radiology Referral Information for Patients and Families

Most radiology exams require a referral order from your doctor. If your doctor is a Mass General Brigham physician, she or he will make the order in our electronic order-entry system and will also schedule the appointment for the time and location you choose. Physicians who are not part of the Mass General Brigham network will need to fax your imaging exam order to us. After that is done, you can then call us to schedule your appointment. You can also call Radiology Scheduling to change your appointment. If you call when the office is closed (business hours are listed below), leave a message and your call will be returned the morning of the next business day.

Women who are due for their annual screening mammogram do not need a doctor’s referral and can schedule the appointment themselves by calling Radiology Scheduling.

Radiology Topics

Radiology Scheduling
  • Phone: (617) 732-6248 or (866) 345-9729 (toll-free)
  • Fax: (978) 352-9015
  • Email: bwhradiologyschedulers@partners.org
  • Hours: 7:00am - 5:00pm, Monday - Friday (excluding holidays)
Pre-authorization for Imaging Exams

Most insurance companies require pre-authorization for imaging exams to be performed. If you have questions regarding pre-authorization requirements, please call the customer service number on the back of your insurance card. If pre-authorization is required, that process will be initiated by the physician who ordered your imaging exam.

If you do not have insurance, the BWH Financial Counseling Office can assist you with the MassHealth/Medicaid application process.

  • Phone: (617) 732-7005 or (866) 736-1510 (toll-free)
Getting Copies of Your Images

Note: The Image Service Center office will be closed to patient walk-in services effective Thursday March 19, 2020 due to visitor restrictions related to COVID-19 until further notice.

Patients can request a copy of their images on a CD by e-mailing, faxing or mailing a signed copy of the release form to the Image Service Center.

Image Service Center
Brigham and Women’s Hospital
Department of Radiology
75 Francis Street, Boston, MA 02115
Phone: (617) 732-7180 | Fax: (617) 732-5300
E-mail: ImageServiceCenter@bwh.harvard.edu

If patients have questions regarding a specific release, please contact the Image Service Center at (617) 732-7180.


If your imaging exam was performed at BWH or one of our community-based locations, your images and reports are saved to your electronic medical record within four hours after completion of your exam. You can get a copy of your images on a CD at the BWH Image Service Center or any of our community-based locations. You will need to complete a release form, which you can bring with you or fax prior to pick-up. You will also need to provide positive identification to receive your images.

Image Service Center

  • Phone: (617) 732-7180
  • Fax: (617) 732-5300
  • Hours: 8:00am - 4:30pm, Monday - Friday (excluding holidays)
Getting Copies of Your Radiology Reports or Medical Record

Radiology reports are available for viewing in your Patient Gateway account. If you are not enrolled in Patient Gateway, please click here to enroll. You may also request copies of your medical record by submitting an electronic request via Patient Gateway under Health>Health Tools>Request Records.

To submit a paper request for copies of your medical record, please go to https://www.massgeneralbrigham.org/patient-information/request-medical-records to access a Release of Information Authorization form and instructions.

Scheduling Appointments with Other Hospital Departments

Patients seeking information about the hospital, or wishing to schedule an appointment with a BWH physician -

Patient Referral Service

  • Phone: (800) 294-9999
  • Hours: 8:00 am - 5:30 pm, Monday through Friday

Patient referral representatives can help patients choose an appropriate physician and then schedule an initial appointment with that physician. For your convenience, bilingual patient referral representatives are on staff.

Online Specialty Consultations

In most states and countries, patients in collaboration with their physicians can arrange remote, secure and confidential specialty consultations through Online Specialty Consultations Service.

Patient Gateway

Patient Gateway is a secure and convenient online tool that allows patients to:

  • Communicate with your doctors
  • Schedule appointments
  • Request prescription renewals
  • Receive test results
  • Request insurance referrals
  • View your health record information
  • Update mailing address and other demographic data

Learn More

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