Most radiology exams require a referral order from your doctor. If your doctor is a Mass General Brigham physician, she or he will make the order in our electronic order-entry system and will also schedule the appointment for the time and location you choose. Physicians who are not part of the Mass General Brigham network will need to fax your imaging exam order to us. After that is done, you can then call us to schedule your appointment. You can also call Radiology Scheduling to change your appointment. If you call when the office is closed (business hours are listed below), leave a message and your call will be returned the morning of the next business day.
Women who are due for their annual screening mammogram do not need a doctor’s referral and can schedule the appointment themselves by calling Radiology Scheduling.
Most insurance companies require pre-authorization for imaging exams to be performed. If you have questions regarding pre-authorization requirements, please call the customer service number on the back of your insurance card. If pre-authorization is required, that process will be initiated by the physician who ordered your imaging exam.
If you do not have insurance, the BWH Financial Counseling Office can assist you with the MassHealth/Medicaid application process.
Note: The Image Service Center office will be closed to patient walk-in services effective Thursday March 19, 2020 due to visitor restrictions related to COVID-19 until further notice.
Patients can request a copy of their images on a CD by e-mailing, faxing or mailing a signed copy of the release form to the Image Service Center.
Image Service Center
If patients have questions regarding a specific release, please contact the Image Service Center at (617) 732-7180.
If your imaging exam was performed at BWH or one of our community-based locations, your images and reports are saved to your electronic medical record within four hours after completion of your exam. You can get a copy of your images on a CD at the BWH Image Service Center or any of our community-based locations. You will need to complete a release form, which you can bring with you or fax prior to pick-up. You will also need to provide positive identification to receive your images.
Radiology reports are available for viewing in your Patient Gateway account. If you are not enrolled in Patient Gateway, please go click here to enroll. You may also request copies of your medical record by submitting an electronic request via Patient Gateway under Health>Health Tools>Request Records.
To submit a paper request for copies of your medical record, please go to https://www.massgeneralbrigham.org/patient-information/request-medical-records to access a Release of Information Authorization form and instructions.
Patients seeking information about the hospital, or wishing to schedule an appointment with a BWH physician:
Patient referral representatives can help patients choose an appropriate physician and then schedule an initial appointment with that physician. For your convenience, bilingual patient referral representatives are on staff.
In most states and countries, patients in collaboration with their physicians can arrange remote, secure and confidential specialty consultations through Online Specialty Consultations Service.
Patient Gateway is a secure and convenient online tool that allows patients to:
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