Ultrasound Referral and Scheduling Information for Patients and Families

To make an appointment for an ultrasound exam (also called sonogram), you need an order from your doctor. Partners Healthcare physicians will create the order in our electronic order-entry system and will schedule your appointment for the time and location you choose. Non-Partners Healthcare physicians will need to fax your order to us at (617) 264-5205. You can then call us at (617) 732-7284 to schedule your appointment. You can change your appointment by calling Radiology Scheduling at (617) 732-7284.

Radiology Scheduling
  • Phone: 617-732-6248 or 866-345-XRAY (toll-free)
  • Fax: 978-352-9015
  • Email: bwhradiologyschedulers@partners.org
  • Hours: 7:00am - 5:00pm, Monday - Friday (excluding holidays)
Pre-authorization for Ultrasound Exams

Pre-authorization for ultrasound exams is not required by most insurance companies. However, if you have questions regarding pre-authorization requirements, please call the customer service number on the back of your insurance card. If pre-authorization is required, this process will be initiated by the physician who ordered your ultrasound exam.

If you do not have insurance, the BWH Financial Counseling Office can assist you with the MassHealth/Medicaid application process. They can be reached at 617-732-7005 or toll-free at 1-866-736-1510.

Getting Copies of Your Images

If your imaging exam was performed at BWH or one of our community-based locations, your images and reports are saved to your electronic medical record within four hours after completion of your exam. You can get a copy of your images on a CD at the BWH Image Service Center or any of our community-based locations. You will need to complete a release form, which you can bring with you or fax prior to pick-up. You will also need to provide positive identification to receive your images.

Image Service Center

  • Phone: 617-732-7180
  • Fax: 617-732-5300
  • Hours: 8:00am - 4:30pm, Monday - Friday (excluding holidays)
Getting Copies of Your Radiology Reports or Medical Record

To receive copies of your medical record, you must submit a written, signed, and dated request form to Health Information Services. The form is available in  English or in Spanish.

Health Information Services

  • Phone: 617-732-4939
  • Fax: 617-566-3912
  • Hours: 9:00am - 4:00pm, Monday - Friday (excluding holidays)
  • Mail Your Request to:
    Brigham and Women’s Hospital
    Health Information Services: Correspondence Section
    75 Francis Street
    Boston, MA 02115
Scheduling Appointments with Other Hospital Departments

Patients seeking information about the hospital, or wishing to schedule an appointment with a BWH physician - 

Patient Referral Service

  • Phone: 1-800-294-9999
  • Hours: 8:00 am - 5:30 pm, Monday through Friday

Patient referral representatives can help patients choose an appropriate physician and then schedule an initial appointment with that physician. For your convenience, bilingual patient referral representatives are on staff.

Partners Online Specialty Consultations

In most states and countries, patients in collaboration with their physicians can arrange remote, secure and confidential specialty consultations through Partners Online Specialty Consultations Service.

Patient Gateway

Patient Gateway is a secure and convenient online tool that allows patients to:

  • Communicate with your doctors
  • Schedule appointments
  • Request prescription renewals
  • Receive test results
  • Request insurance referrals
  • View your health record information
  • Update mailing address and other demographic data


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