[DOWNLOAD TOOLKIT] (pdf)
The current version of our LGBT Welcoming Toolkit aims to help the BWHC primary care practices meet the needs of their lesbian, gay, bisexual, and transgender (LGBT) patients by delivering high quality, patient-centered care. Generally speaking, one in twenty patients identifies as L, G, B or T. Do you consider your practice particularly welcoming to members of the LGBT community?
In this toolkit you will find information about our LGBT & Allies Employee Resource Group, a glossary of terms, a checklist to gauge just how welcoming and inclusive your practice might be, information about ways to signal to LGBT patients that you want to meet their needs, tips on gathering information about sexual orientation and gender identity from patients and storing that information in eCare, and common stumbling blocks or misconceptions that even those with the best of intentions may unconsciously commit or have. We also point you to other resources about LGBT health and care for LGBT patients.
This toolkit is very much a living document that will continue to grow. Moving forward, we plan to expand the toolkit to encompass all facets of care at BWHC. We encourage you to provide us with your feedback. You can easily share your thoughts via our anonymous web-based survey.
There are many ways BWHC staff help foster a positive, welcoming environment for all patients. The group offers the following tips on how care providers can ensure they are creating a safe, welcoming space for these patients. The statements in bold are from The Joint Commission’s Field Guide on “Advancing Effective Communication, Cultural Competence and Patient- and Family-Centered Care for the LGBT Community.”