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What is Hospital and Healthcare Quality?

When we talk about hospital and healthcare quality, we are talking about several things. Nationwide, hospital quality is assessed with specific clinical data, such as complication rates, recovery times, readmission rates, and more. Quality measures show how well a hospital achieves desired health outcomes for a particular procedure or health need.

At Brigham and Women’s Hospital, quality means excellent, safe, efficient, and compassionate care. We also assess quality in terms of our patients’ experiences – our responsiveness, how well we answer questions, our hospital’s atmosphere, how prepared our patients feel when they leave our hospital, and much more.

Our commitment is to:

  • Eliminate preventable harm.
  • Learn from mistakes.
  • Support full disclosure of quality and safety performance.
  • Go beyond compliance with regulatory requirements to improve continuously through constant reevaluation of our performance.

Our pledge is to provide clear and honest information about the quality of care at Brigham and Women’s Hospital. The clinical data on this website is an important part of our commitment to transparency in order to help our patients make informed healthcare decisions, and our commitment to continuously improve the care we deliver as we strive every day for excellence.


For over a century, a leader in patient care, medical education and research, with expertise in virtually every specialty of medicine and surgery.

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