Quality and Safety
Brigham and Women’s Hospital is committed to providing patients and their families with the best care experience possible. We recognize that this involves going beyond providing the highest quality medical care and outcomes.
That’s why we ask our patients to tell us about their total care experience – from the attentiveness of our nursing and physician staff to the cleanliness of the rooms – and then we use that feedback to continuously improve every aspect of our care.
Our patient surveys include:
The patient and family satisfaction scores at Brigham and Women’s Hospital are consistently well above state and national averages, but we’re not satisfied with simply being better than average. We continue to identify opportunities for improving the patient and family experience.
With input and guidance from more than 300 staff members and physicians, we have:
A critical part of a satisfactory hospital experience is a comfortable environment. Here are some of our recent environment improvement initiatives to enhance patient satisfaction:
We’ve also incorporated process changes to increase our patients’ satisfaction: