To objectively measure our patients’ overall care experience, we measure patient satisfaction using the Press Ganey Inpatient Satisfaction Survey and compare our results with those of nearly 2,000 other hospitals nationwide.
A randomly selected 70% of our patients receive the survey one to two weeks after returning home from the hospital. These patients are asked to assess their satisfaction in 10 different quality-of-care categories:
- Overall hospital experience
- Tests and treatments
- Visitors and family
- Personal issues
Patient satisfaction is a significant part of the overall health care experience. We not only want medical care to be safe and effective, but we also want our patients’ entire stay to be as satisfying as possible. That’s why we want to know things like whether the patient’s family was treated compassionately and whether the room was clean and quiet.