Newborn Intensive Care Unit (NICU) Family Support

Having an infant in the Newborn Intensive Care Unit (NICU) is a stressful experience. Because family members are such valuable members of the baby’s care team, providing support for you and your family is integral to the care for your baby.

Through a partnership with the March of Dimes, Brigham and Women’s Hospital (BWH) provides a formal NICU family support team. The program is staffed by three family support specialists, all former NICU mothers, who offer support and perspective that only someone who has who have lived through this difficult experience can provide. They know first-hand that having a baby in the NICU can bring out many emotions: fear, frustration, gratitude, hope, and many more. Working closely with the medical team, they help parents navigate the many emotional twists and turns that accompany the NICU journey.

In addition to bedside support, NICU family support specialists offer educational information from the March of Dimes and sponsor and organize many activities and events for families throughout each month. These activities are posted on our monthly calendar.

NICU Family Support Volunteers

The NICU Family Support Team is a vibrant and enthusiastic volunteer committee composed of former NICU parents. The volunteers work on a number of different committees such as:  holiday helpers, social committee, craft committee, alumni relations, and donations. If any former NICU parent is interested in volunteering, we encourage him or her to contact NICU Family Support for more information.

Family Events and Activities

Reading at the bedside allows parents the opportunity to bond with their baby in the NICU.

Bedside Reading

Reading at the bedside allows parents the opportunity to bond with their baby. Newborns can recognize and are comforted by the sound of their parents' voices and new research suggests this might enhance brain development. Our NICU team encourages bedside reading both in the NICU and at home, so we give each family a new book to keep.

Journey Beads

Parents create a tangible, personal memento of your baby’s NICU journey. For each milestone the baby or parents achieve, they earn a bead. The beads are strung together and make a beautiful, individual bracelet as a keepsake of your newborn’s miraculous start in life.

Sibling Support

Having a baby in the NICU can be life changing for siblings. We give big brothers and sisters reading books and coloring books to help them understand their sibling’s unexpected journey.

Parents’ Night Out

Once a month, we offer parents an evening “out” on us, right here in the NICU. In the lobby, we serve a delicious dinner, prepared by the BWH catering services. Parents truly feel cared for as they reconnect with each other and meet other parents going through the NICU experience.

Game Day

No matter the season, there is always a Boston team to cheer for! We schedule regular Game Day gatherings in the NICU conference room on the weekends. We encourage parents to come, have something to eat, meet other parents, and take a much needed break.

Family members and supervised siblings can create a beautiful onesie for their little NICU miracle.

Decorating Onesies

Several times a month we decorate onesies. Family members and supervised siblings can create a beautiful onesie for their little NICU miracle. The onesies are simple to paint and are beautiful. This activity brings out the artist in all, even the most reluctant painters.

NICU Family Support Team

  • Niurka Pitts, NICU Family Support Specialist
  • Erin Postl, NICU Family Support Specialist
  • Gayle Schumacher, NICU Family Support Specialist


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