Magnetic Resonance Imaging (MRI) Referral Information for Patients and Families

• Phone: (617) 732-6248 or (866) 345-9729 (toll-free)
• Fax: (978) 352-9015
• Email: bwhradiologyschedulers@partners.org
• Hours: 7:00am - 5:00pm, Monday - Friday (excluding holidays)

Most insurance companies require pre-authorization for imaging exams to be performed. If you have questions regarding pre-authorization requirements, please call the customer service number on the back of your insurance card. If pre-authorization is required, that process will be initiated by the physician who ordered your imaging exam.

If you do not have insurance, the BWH Financial Counseling Office can assist you with the MassHealth/Medicaid application process.

• Phone: (617) 732-7005 or (866) 736-1510 (toll-free)

If your imaging exam was performed at BWH or one of our community-based locations, your images and reports are saved to your electronic medical record within four hours after completion of your exam. You can get a copy of your images on a CD at the BWH Image Service Center or any of our community-based locations. You will need to complete a release form, which you can bring with you or fax prior to pick-up. You will also need to provide positive identification to receive your images.

Image Service Center

• Phone: (617) 732-7180
• Fax: (617) 732-5300
• Hours: 8:00am - 4:30pm, Monday - Friday (excluding holidays)

Radiology reports are available for viewing in your Patient Gateway account. If you are not enrolled in Patient Gateway, please click here to enroll. You may also request copies of your medical record by submitting an electronic request via Patient Gateway under Health>Health Tools>Request Records.

To submit a paper request for copies of your medical record, please go to https://www.massgeneralbrigham.org/patient-information/request-medical-records to access a Release of Information Authorization form and instructions.

Patients seeking information about the hospital, or wishing to schedule an appointment with a BWH physician -

Patient Referral Service

• Phone: (800) 294-9999
• Hours: 8:00 am - 5:30 pm, Monday through Friday

Patient referral representatives can help patients choose an appropriate physician and then schedule an initial appointment with that physician. For your convenience, bilingual patient referral representatives are on staff.

In most states and countries, patients in collaboration with their physicians can arrange remote, secure and confidential specialty consultations through Online Specialty Consultations Service.

Patient Gateway is a secure and convenient online tool that allows patients to:

• Communicate with your doctors
• Schedule appointments
• Request prescription renewals
• Receive test results
• Request insurance referrals
• View your health record information
• Update mailing address and other demographic data

Learn More