At the heart of our peer support program is a network of trained clinicians who reach out to colleagues who are experiencing stress.
These trained clinician peer supporters will reach out to you if you are involved in any critical event such as an adverse event or being named in a lawsuit. In addition, they are available at any time if you are feeling distress from any cause. This is not therapy. It is for the support and collegiality that comes from talking to someone who has "been there."
There is no stressful event too small for peer support. If you are stressed, worrying or want to speak to a peer supporter for any reason, please contact us. You can email Dr. Jo Shapiro directly (email@example.com) or contact our offices at BWHCPPS@partners.org or (617) 525-9797. We are happy to refer you to one of our peer supporters. We can also help you access other resources inside or outside the hospital system. Call us. We are here for you. Peer support outreach is private and confidential.
Group peer support is designed to bring the health care team together to discuss any type of serious, unanticipated adverse event with the entire care team and EAP-trained peer facilitators.
The Peer Support Service bypasses the stigmas that limit the utilization of formal support services and offers care providers a safe environment to share the emotional impact of adverse events while serving as a foundation for open communication and a renewal of compassion in the workplace. As the breadth of stressors impacting healthcare professionals is revealed, the Peer Support service is being recognized as a vital hospital-wide service. It also appears to offer an important leap forward in the critical areas of patient safety and quality of care.
- F van Pelt. Qual Saf. Health Care 2008
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