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Responding to COVID-19

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Let the doctor come to you with our Virtual Visits

Virtual Visit Setup

Please complete the steps below before your Virtual Visit appointment with your provider.

Step 1

Schedule your Virtual Visit. If you do not have an appointment scheduled at this time, you must request to schedule a Virtual Visit by contacting your provider’s office.

Step 2

Enroll in Partners Patient Gateway.

Please contact Partners Patient Gateway if you have any questions at 1-800-745-9683.

Step 3

Step 4

Test your device for audio and video connection

Please click the link below to test your device.
*Note that this link only leads to a connection test for audio and video, this will not start your visit* 

  • Please copy and paste this link in Google Chrome and Firefox. This test will not work on an iOS device.
  • Click “Check In”
  • Enter your name
  • Click “Test Connection” in the blue-outlined box
  • Once the test is complete, you can close your browser

Step 5

Review how to access and start your Virtual Visit through Patient Gateway.

Access to Virtual Visit On A Computer

Access to Virtual Visit On A Mobile Device & Tablet 

A PDF of these steps can be found here.

Contact Us

If you have any questions about setting up the program or need technical assistance, please contact the Brigham Virtual Care Team via email at or call 617-582-4714.