Please complete the steps below before your Virtual Visit appointment with your provider.
Schedule your Virtual Visit. If you do not have an appointment scheduled at this time, you must request to schedule a Virtual Visit by contacting your provider’s office.
If you do not already have a Patient Gateway account, enroll in Mass General Brigham Patient Gateway.
Please contact Mass General Brigham Patient Gateway at 1-800-745-9683 if you have any questions.
Review our Virtual Care Service Agreement and Patient FAQs.
Your health insurance plan has established rules for the payment of health care services. Visits offered through the Brigham Health Virtual Visit Program may be subject to co-payment, deductible, and co-insurance based on your insurance benefits plan. Policies regarding payment for any Brigham Health virtual visits can change. Patients will be notified in writing of any changes in coverage.
I have been told by my physician or designee that my insurance or worker’s compensation plan may provide payment for the services identified above. I understand that I have the right to decide whether to receive these services. I am also aware that the videoconference technology in use is secure, reliable and reputable, but may have occasional connection issues. I have decided to receive the services and agree to be personally and fully responsible for necessary electronic equipment for the Brigham Health Virtual Visit Program.
Brigham and Women’s clinicians will provide the following services: Video Visits
I understand that my health care could be improved by talking with my BWH clinician using electronic media via a virtual visit. My clinician has talked with me about the benefits and risks of virtual visits to supplement my care.
The clinician may provide care through following electronic media: video, telephone, email, and text message.
Staying in touch with my clinician is important. Virtual visits will allow me to communicate with my clinician from my home, work or other locations. We will use the online format(s) noted above. Therefore, I will not need to travel to my clinician’s office to participate in the Virtual Visit Program. However, I will still need to go to in-person appointments as needed as directed by my physician.
Federal law requires that health care clinicians protect the privacy and security of my health information. This information is called Protected Health Information (PHI). I understand that my clinician will take all necessary steps to protect the privacy and security of my PHI. However, I understand that as with any electronic transmission, the privacy and security of my PHI cannot be guaranteed. I also understand that I should conduct my virtual visit in a private and secure place, so that others cannot see or hear my PHI discussed.
I understand that a virtual visit does not replace the in-person relationship between me and my clinician. I am responsible for calling my clinician if I have any questions or concerns about my health in between virtual visits. I understand that if I have a medical emergency, I should call 911 right away.
Set Up Before your Visit.
Log into Patient Gateway 10 minutes prior to your appointment to start your visit.
Zoom Privacy Notice
We are using a special version of Zoom used for healthcare visits that has several security features that are not available with other versions of Zoom. Each individual appointment creates a new meeting link between provider and patient. There is also a waiting room function providers use to admit people into the Zoom meeting so that no uninvited guests may join. All the video calls are encrypted, video and chat cannot be recorded, and personal health information is not saved by the video system. Connecting to the visit through Patient Gateway provides another layer of security. Patient Gateway Zoom virtual visits are designed to make seeing your provider easy, while keeping you and your health information safe and secure. If a patient wishes to record their virtual visit, the patient MUST gain consent from their provider before proceeding. Please note that many providers do not permit video or audio recording of visits.
If you have any questions about setting up the program or need technical assistance, please contact the Brigham Virtual Care Team via email at BrighamVirtualCare@partners.org or 1-800-745-9683.