Let the doctor come to you with our Virtual Visits

Virtual Visit Setup

Please complete the steps below before your Virtual Visit appointment with your provider.

Step 1

Schedule your Virtual Visit. If you do not have an appointment scheduled at this time, you must request to schedule a Virtual Visit by contacting your provider’s office.

Step 2

If you do not already have a Patient Gateway account, enroll in Mass General Brigham Patient Gateway.

Please contact Mass General Brigham Patient Gateway at 1-800-745-9683 if you have any questions.

Step 3

Step 4

Download and install the 'Zoom Cloud Meeting' video application, setup and test your device.

Step 5

Log into Patient Gateway. If you plan to use a mobile device or tablet for your Virtual Visit, download the Mass General Brigham Patient Gateway app and log in. If you plan to use a Windows or Mac computer, please visit patientgateway.massgeneralbrigham.org and login.

Step 6

Access your virtual visit appointment on Patient Gateway.

Need additional support?

  1. Access these step-by-step instructions for how to access your virtual visit on Patient Gateway.
  2. Review these Patient FAQs.
  3. Select one of the videos below to learn more about how to access your virtual visit on a computer, mobile device or tablet. Click the settings gear to add translated subtitles/closed captioning.
  4. Call 617-582-4717 for further technical assistance.

How to Access a Virtual Visit On A Computer


How to Access a Virtual Visit on a Mobile Device & Tablet

Zoom Privacy Notice

We are using a special version of Zoom used for healthcare visits that has several security features that are not available with other versions of Zoom. Each individual appointment creates a new meeting link between provider and patient. There is also a waiting room function providers use to admit people into the Zoom meeting so that no uninvited guests may join. All the video calls are encrypted, video and chat cannot be recorded, and personal health information is not saved by the video system. Connecting to the visit through Patient Gateway provides another layer of security. Patient Gateway Zoom virtual visits are designed to make seeing your provider easy, while keeping you and your health information safe and secure. If a patient wishes to record their virtual visit, the patient MUST gain consent from their provider before proceeding. Please note that many providers do not permit video or audio recording of visits. 

Contact Us

If you have any questions about setting up the program or need technical assistance, please contact the Brigham Virtual Care Team via email at BrighamVirtualCare@partners.org or call 617-582-4714.