Let the doctor come to you with our E-Visits

About E-Visits with Your Healthcare Provider

An E-Visit is a way to care for certain symptoms without having to make an appointment or going into your provider’s office. To start an E-Visit, you will be asked some questions about your symptoms through an online questionnaire on Patient Gateway. The questionnaire is sent to your provider’s office and added to your medical record. Your provider will reply through Patient Gateway or call you back within one day.

Schedule an e-Visit through Your Patient Gateway Account

Schedule an e-Visit through your Patient Gateway Account

Access Patient Gateway   Enroll In Patient Gateway


Frequently Asked Questions about E-Visits

What symptoms can be treated through an E-Visit?

Currently you can initiate an E-Visit with your provider for the following symptoms:

  • Cough
  • Back pain
  • Heartburn
  • Red eye
  • Sinus problems
  • Urinary problems (women only)
  • Diarrhea
  • Vaginal irritation/discharge
How can I find care for other symptoms?

If you are experiencing other symptoms that are not covered by an E-Visit please contact your provider to discuss if you should schedule an office visit.

How do I know if my provider uses E-Visits?

You may check if your provider offers E-Visits by logging into your Patient Gateway account. If you select E-Visit from the appointment menu, a dropdown menu that includes a list of your providers who use E-Visits will appear. When submitting an E-Visit, be sure to select the correct provider you would like to send the E-Visit questionnaire to.

What is the cost?

Currently E-Visits are provided at no additional charge, although this may change in the future.

How do I enroll in Patient Gateway?

If you have a Brigham and Women’s primary care provider and do not have access to Partners Patient Gateway, please enroll in the portal to request an E-Visit.