At Brigham Health, we aim to give our patients convenient ways to access care. Many of our practices now offer care that comes to you, and not the other way around. All you need is a Smartphone, tablet, or computer with a video camera.
How Virtual Visits Work
Virtual Visits are one-on-one video appointments with your Brigham Health provider. For your initial appointment, you will meet with your provider in their office and discuss the possibility of including Virtual Visits as part of your care plan. At Brigham Health, we know what it takes for patients to come into the clinic. With Virtual Visits, you do not need to take time off from work, travel to the office, or pay for parking.
If you are interested in Virtual Visits, please contact your provider. If you are eligible, your provider will schedule your Virtual Visit and provide setup instructions.
If you are interested in having a Virtual Visit, talk to your provider to determine if this type of visit can be incorporated into your care. Once you have scheduled a Virtual Visit, the clinic staff and Brigham Virtual Care team will assist you with your set up.
Before you connect with your provider, you will need to follow the steps on the Virtual Visit Setup page. The setup page includes necessary information to download the application, sign the Virtual Visit consent, and test your device. You have the option to either schedule a time to test your device with the Brigham Virtual Care Team or test your device independently (available for Smartphones or tablets only) by following the self-setup directions.
If your insurance covers Virtual Visits, you will be responsible for your standard insurance office visit co-pay. If your insurance does not cover Virtual Visits, you will be charged a $25 Brigham Health Virtual Care fee; excludes: Medicaid, Health Safety Net, Medicare patients. Self-pay patients will be responsible for the $25 Brigham Health Virtual Care fee.