Client Service Specialists are available to handle all questions and concerns regarding laboratory services. The Client Service Specialist is the direct link between the client and all areas of the clinical laboratories. Experienced representatives are able to quickly respond to your requests for test information, patient result information, or supplies. Client Services can also answer technical questions and handle billing issues. Client Services can be reached at (617) 525-7176.
Our courier service provides regular scheduled pickups customized to your individual needs. Couriers are equipped with the necessary materials to ensure proper transport of specimens in compliance with the Department of Transportantion guidelines. Courier service is also available to accommodate STAT pickups. To request changes to your scheduled pickups, call client services at (617) 525-7176. Requests for STAT courier pickups should be directed to the Laboratory at (617) 732-9841.
Pathologist consultation is available to all clients for such services as assistance in interpretation of lab test results or recommendations of appropriate laboratory tests. Requests for Pathologist consultation should be directed to Petr Jarolim, MD, PhD, at (617) 732-6672